Job summary
We are looking for a flexible,dedicated, enthusiastic and committed part-time receptionist to work with ourexperienced team. The role is busy and requires the aptitude to service our patients.
We are a modern 6800+patient GMS practice and use the TPP SystmOne Clinical System. Previous NHS or other experience within a primary care facility, and or experience with SystmOne would be an advantage but is not essential.
Main duties of the job
Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way. Provide general assistance to the practice team. Receive and make telephone calls, booking the patient in with the right clinician. Ordering prescriptions, booking home visits, administrative duties, working with the clinical system conforming to information governance and GDPR.
About us
We are a small team, of 4 GPs, Physician Associates, 2 Practice Nurse, HCA, Phlebotomist, Clinical Pharmacists plus more. We all work well together to serve our patients the best care possible and in our remit.
Job description
Job responsibilities
HOURS: Covering 15.5 hoursper week Monday to Friday. Plus holiday cover.
Various shifts to becovered; Hours range from 6:45am,7:45am,8:00am to 2pm and 1.30pm to 6.45pm,7:45pmdaily. Flexibility is needed.
JOB SUMMARY
Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.
Providegeneral assistance to the Practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone.
Provideholiday cover for other members of the team
JOB RESPONSIBILITIES
Ensure an effective and efficient reception service is providedto patients and any other visitors to the Practice.
Deal with all general enquiries, explain procedures and make newand follow-up appointments.
Using your own judgment and communication skills ensure thatpatients with no prior appointment but who need urgent consultation are seen ina logical and non-disruptive manner.
Explain Practice arrangements and formal requirements to newpatients and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuringaccuracy of detail and prompt appropriate delivery.
Enter requests for home visits, ensuring careful recording ofall relevant details and where necessary refer to the on call Doctor.
Action repeat prescription requests and ensure that they areready for collection by the patient within 48 hours.
Accept payments and give receipts to patients.
Enter patient information on to SystmOne, the PracticesClinical System as required.
Complete other administrative work such as post, scanning,letters.
Work with other members of staff with regard to QOF, LES and DEScontract requirements.
Make and serve refreshments, ensure the kitchen is kept cleanand tidy and air and tidy the waiting room in turn with other staff.
Premises:
o Openup premises at the start of the day when first to arrive, de-activate alarm andmake all necessary preparations to receive patients.
o Whenlast to leave at the end of the day, ensure that the building is totallysecured, internal lights are off and the alarm activated.
Undertakeany other additional duties appropriate to the post as requested by the Partneror the Practice Manager.
CONFIDENTIALITY
In the course of seeking treatment, patients entrust us with, orallow us to gather, sensitive information in relation to their health and othermatters. They do so in confidence andhave the right to expect that staff will respect their privacy and actappropriately.
In the performance of the duties outlined in this JobDescription, the post-holder may have access to confidential informationrelating to patients and their carers, Practice staff and other healthcareworkers. They may also have access toinformation relating to the Practice as a business organisation. All suchinformation from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, otherhealthcare workers or the business of the Practice may only be divulged toauthorised persons in accordance with the Practice policies and proceduresrelating to confidentiality and the protection of personal and sensitive data.
HEALTH & SAFETY
The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace accordingto Practice guidelines.
Identifying the risks involved in work activities andundertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining workareas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
EQUALITY ANDDIVERSITY
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
Actingin a way that recognises the importance of peoples rights, interpreting themin a way that is consistent with Practice procedures and policies, and currentlegislation.
Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behavingin a manner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.
PERSONAL/PROFESSIONALDEVELOPMENT
Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:
Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development.
Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work.
QUALITY
The post-holder willstrive to maintain quality within the Practice, and will:
Alertother team members to issues of quality and risk.
Assessown performance and take accountability for own actions, either directly orunder supervision.
Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance.
Workeffectively with individuals in other agencies to meet patients needs.
Effectivelymanage own time, workload and resources.
COMMUNICATION
The post-holdershould recognise the importance of effective communication within the team andwill strive to:
Communicateeffectively with other team members.
Communicateeffectively with patients and carers.
Recognisepeoples needs for alternative methods of communication and respond accordingly.
CONTRIBUTION TO THEIMPLEMENTATION OF SERVICES
The post-holder will:
ApplyPractice policies, standards and guidance.
Discusswith other members of the team how the policies, standards and guidelines willaffect own work.
Participatein audits where appropriate.
Job description
Job responsibilities
HOURS: Covering 15.5 hoursper week Monday to Friday. Plus holiday cover.
Various shifts to becovered; Hours range from 6:45am,7:45am,8:00am to 2pm and 1.30pm to 6.45pm,7:45pmdaily. Flexibility is needed.
JOB SUMMARY
Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.
Providegeneral assistance to the Practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone.
Provideholiday cover for other members of the team
JOB RESPONSIBILITIES
Ensure an effective and efficient reception service is providedto patients and any other visitors to the Practice.
Deal with all general enquiries, explain procedures and make newand follow-up appointments.
Using your own judgment and communication skills ensure thatpatients with no prior appointment but who need urgent consultation are seen ina logical and non-disruptive manner.
Explain Practice arrangements and formal requirements to newpatients and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuringaccuracy of detail and prompt appropriate delivery.
Enter requests for home visits, ensuring careful recording ofall relevant details and where necessary refer to the on call Doctor.
Action repeat prescription requests and ensure that they areready for collection by the patient within 48 hours.
Accept payments and give receipts to patients.
Enter patient information on to SystmOne, the PracticesClinical System as required.
Complete other administrative work such as post, scanning,letters.
Work with other members of staff with regard to QOF, LES and DEScontract requirements.
Make and serve refreshments, ensure the kitchen is kept cleanand tidy and air and tidy the waiting room in turn with other staff.
Premises:
o Openup premises at the start of the day when first to arrive, de-activate alarm andmake all necessary preparations to receive patients.
o Whenlast to leave at the end of the day, ensure that the building is totallysecured, internal lights are off and the alarm activated.
Undertakeany other additional duties appropriate to the post as requested by the Partneror the Practice Manager.
CONFIDENTIALITY
In the course of seeking treatment, patients entrust us with, orallow us to gather, sensitive information in relation to their health and othermatters. They do so in confidence andhave the right to expect that staff will respect their privacy and actappropriately.
In the performance of the duties outlined in this JobDescription, the post-holder may have access to confidential informationrelating to patients and their carers, Practice staff and other healthcareworkers. They may also have access toinformation relating to the Practice as a business organisation. All suchinformation from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, otherhealthcare workers or the business of the Practice may only be divulged toauthorised persons in accordance with the Practice policies and proceduresrelating to confidentiality and the protection of personal and sensitive data.
HEALTH & SAFETY
The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace accordingto Practice guidelines.
Identifying the risks involved in work activities andundertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining workareas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
EQUALITY ANDDIVERSITY
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
Actingin a way that recognises the importance of peoples rights, interpreting themin a way that is consistent with Practice procedures and policies, and currentlegislation.
Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behavingin a manner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.
PERSONAL/PROFESSIONALDEVELOPMENT
Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:
Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development.
Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work.
QUALITY
The post-holder willstrive to maintain quality within the Practice, and will:
Alertother team members to issues of quality and risk.
Assessown performance and take accountability for own actions, either directly orunder supervision.
Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance.
Workeffectively with individuals in other agencies to meet patients needs.
Effectivelymanage own time, workload and resources.
COMMUNICATION
The post-holdershould recognise the importance of effective communication within the team andwill strive to:
Communicateeffectively with other team members.
Communicateeffectively with patients and carers.
Recognisepeoples needs for alternative methods of communication and respond accordingly.
CONTRIBUTION TO THEIMPLEMENTATION OF SERVICES
The post-holder will:
ApplyPractice policies, standards and guidance.
Discusswith other members of the team how the policies, standards and guidelines willaffect own work.
Participatein audits where appropriate.
Person Specification
Experience
Essential
* Experience
* Maintaining effective relationships with a diverse range of clients.
* Working in a service environment
* Working with the general public handling telephone enquiries
* Abilities
* To manage and prioritise a varied workload with appropriate use of IT, ensuring achievement of deadlines.
* To work as part of a team to implement initiatives.
* To show discernment in working under own initiative when appropriate
* To develop effective relationships with internal and external partners
* To communicate in a professional manner on the telephone
* Other
* To work as a positive and supportive team member Essential
Desirable
* Working within a busy office environment
* Successfully achieving team and organisational objectives.
* Understanding of equality and valuing diversity and how it affects this position.
* To be proactive in the pursuit of business objectives and development. Desirable
Person Specification
Experience
Essential
* Experience
* Maintaining effective relationships with a diverse range of clients.
* Working in a service environment
* Working with the general public handling telephone enquiries
* Abilities
* To manage and prioritise a varied workload with appropriate use of IT, ensuring achievement of deadlines.
* To work as part of a team to implement initiatives.
* To show discernment in working under own initiative when appropriate
* To develop effective relationships with internal and external partners
* To communicate in a professional manner on the telephone
* Other
* To work as a positive and supportive team member Essential
Desirable
* Working within a busy office environment
* Successfully achieving team and organisational objectives.
* Understanding of equality and valuing diversity and how it affects this position.
* To be proactive in the pursuit of business objectives and development. Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Richmond Medical Centre
Address
179 Richmond Road
Solihull
West Midlands
B92 7SA
Employer's website