Role Overview: This is a supportive administrative role within the Credit Control team, ideal for someone who enjoys structured tasks, service-oriented communication, and working in a collaborative environment. You will assist Credit Controllers by handling administrative duties and making service-related outbound calls to clients. Key Responsibilities: Provide administrative support to the Credit Control team Make outbound service calls to follow up on queries and gather information Log and update customer account information accurately Assist in resolving basic account queries and escalating complex issues Maintain accurate records and documentation Support the team in achieving collection targets through non-collection tasks Skills and Experience: Previous experience in an administrative or customer service role Comfortable making outbound service calls (non-sales) Strong attention to detail and organizational skills Good communication and interpersonal abilities Basic understanding of credit control processes is a plus Preferred Attributes: Proactive and enthusiastic Comfortable with phone-based communication Team-oriented and supportive mindset Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.