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Admissions and Customer Service Officer, Gateshead
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Client:
Gateshead College
Location:
Gateshead, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
09034e712b25
Job Views:
47
Posted:
24.06.2025
Expiry Date:
08.08.2025
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Job Description:
A brilliant opportunity has become available to join our Student Admissions Team as an Admissions and Customer Service Officer. The successful candidate will be responsible for providing high-quality customer service and administration duties as part of the admissions process for our courses.
We’re looking for someone with excellent communication skills, committed to providing outstanding customer service to prospective students. The role involves liaising with customers and providing information, advice, and guidance on courses. The candidate should be confident in handling customer queries and working with stakeholders including managers, staff, students, and external organizations.
* Hold a minimum of a Level 2 qualification in functional skills (literacy and numeracy).
* Hold or be working towards an IT qualification at least Level 2 or equivalent experience.
* NVQ Level 3 or equivalent in a relevant subject area or significant relevant experience.
* Demonstrate a positive approach to personal development and continuous skills updating.
About Gateshead College
If you’re looking to help shape lives in an organization where you’ll feel valued, we’d love to hear from you. Gateshead College delivers industry-inspired education combining high-quality learning with real-world skills, called education with employment edge. We seek individuals passionate about helping people develop confidence, skills, and success in work and life. We value hard work, ambition, and courage to innovate.
We offer a supportive, inclusive culture where you can be yourself, with opportunities for skills development, including access to our Teacher Academy and regular career support for support staff. Everyone at Gateshead College contributes to our shared purpose of learner success, making it a great place to work.
Benefits include:
* 25 days holiday, increasing to 30 days after 5 years, plus bank holidays
* Career average pension with LGPS
* Retail discounts exclusive to employees
* Free gym at Baltic Campus
* Travel support, on-site parking, public transport discounts, cycle schemes
* Flexible working arrangements
* Mental health and counselling support
* Hair and beauty discounts at onsite salon
* Company sick pay
Gateshead College takes measures to minimize risks for employees driving as part of their duties, including requiring proof of insurance, driving license, and vehicle checks.
Interviews will be held Monday 16th October 2023.
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