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Role Summary
We are seeking an experienced Account Manager responsible for managing service delivery, ensuring customer satisfaction, and overseeing support operations across digital and cloud platforms. The Account Manager will act as the primary liaison for all contract management and service review activities.
Requirements
Key Responsibilities
* Manage day-to-day relationship with client stakeholders.
* Lead quarterly service reviews and deliver comprehensive performance reports.
* Monitor SLA compliance and proactively address any service deficiencies.
* Coordinate change requests, incident escalations, and service improvement initiatives.
* Ensure knowledge transfer, skills development plans, and documentation are maintained.
Skills & Experience
* 5+ years in Service Delivery or Account Management roles.
* Hands-on experience with ITSM frameworks (e.g., ITIL v4) and support models for Microsoft Cloud.
* Strong reporting, SLA tracking, and client-facing communication skills.
* Proven experience in managing application support and Tier 2/Tier 3 operations.
Benefits
* Competitive salary and benefits package.
* Opportunities for professional development and certification.
* Flexible working arrangements and a collaborative team environment.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* IT Services and IT Consulting
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Locations: Ireland, Scotland, United Kingdom (4 days ago); Orkney Islands, Scotland, United Kingdom (3 weeks ago)
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