Salary: £80,000 - 90,000 per year Requirements: Strong experience in IT, with several years of hands-on experience with ServiceNow—both in configuration and architecture. Deep experience across multiple ServiceNow modules/workflows (e.g., ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC). Strong integration experience: REST/SOAP APIs, IntegrationHub, MID Server, custom integrations. Understanding of data modeling, CMDB, metadata, core data, data governance, and security. Experience in defining and implementing technical governance, architecture operating models, and instance strategy. Good knowledge of IT best practices and frameworks: ITIL, Agile methodologies, DevOps, CI/CD practices. Strong problem-solving and analytical skills; ability to resolve technical trade-offs (e.g., custom vs. configuration, performance vs. maintainability). Excellent communication skills: ability to explain technical designs to business stakeholders, leadership, and peers; effective writing of architectural documentation. Responsibilities: Lead workshops and discovery sessions with stakeholders (business, operations, IT) to understand current-state processes, define future-state vision, uncover requirements, constraints, and opportunities. Design end-to-end ServiceNow solutions and technical architectures that align with our organizations strategic goals, considering scalability, performance, security, maintainability, integrations, data model, and user experience. Define roadmap(s) and solution intent/blueprints: translate business goals into architecture, technology decisions, module usage, platform configuration versus custom development. Ensure adherence to best practices, ServiceNow leading practices, coding standards, design patterns, security standards, data governance, and configuration over customization. Manage or oversee integrations between ServiceNow and other systems (via REST, SOAP, IntegrationHub, MID Servers, etc.), ensuring reliability, security, latency, error handling, and monitoring. Establish and enforce architecture governance: review designs from development teams/partners, perform code reviews, ensure technical debt is tracked and managed, monitor instance health. Mentor and lead junior architects, developers, and administrators; elevate team capabilities. Work with enterprise architects/platform owners to define platform strategy: instance strategy, environment strategy, upgrade/migration plans. Support presales/proposal efforts by scoping, estimating, and designing reference architectures. Participate in operational considerations: performance tuning, capacity planning, availability, disaster recovery, and security compliance. Stay up to date with new ServiceNow features, modules, and trends (e.g., AI/ML, data fabric, Now Assist), assess applicability, and recommend adoption where relevant. Technologies: AI Architect CI/CD CMDB DevOps Fabric Support ITIL ITSM REST SOAP Security ServiceNow More: We are looking for a skilled Technical Architect in ServiceNow ITOM to lead the technical direction, architecture, design, integrations, and platform governance of our ServiceNow implementations. This role is critical in ensuring that our solutions are scalable, maintainable, secure, and aligned with our business strategy and best practices. We offer a collaborative environment where professional growth is encouraged, and you will have the opportunity to mentor and lead a team. Join us to help drive innovation and efficiency in our operations. last updated 13 week of 2026