Overview
Manchester University NHS Foundation Trust is seeking a dedicated and resourceful Helpdesk Operator to join North Manchester General as a Business Support and Helpdesk Officer. The closing date is 03 November 2025.
The hospital is undergoing a significant redevelopment since joining the MFT umbrella of hospitals. Our vision is to improve the health and quality of life of our diverse population by building an organisation that:
* Excels in quality, safety, patient experience, research, innovation and teaching
* Attracts, develops and retains great people
* Is recognised internationally as a leading healthcare provider
This role directly supports the Director of Estates in ensuring that the Directorate both creates and supports a caring environment through the delivery of an effective estates service at best value and quality.
Main duties of the job
To work as part of the Estates and Facilities Management (EFM) team to provide a help desk service for EFM colleagues, wards and departments and contractors to access services in relation to reactive maintenance.
The operator will communicate work via the CAFM (Computer Aided Facilities Management) systems and radio system effectively and efficiently to ground teams, using the CAFM System to record all work and monitor workflow. The operator will always be courteous and polite to all service users.
The post holder will be computer literate and fully conversant with MS Office.
The post holder will be expected to liaise with staff and key stakeholders at all levels and from different organisations; contractor staff and members of the public in person and via the telephone.
The post holder will be expected to professionally receive and greet visitors to the department and competently address any queries whilst exercising discretion, maintaining confidentiality at all times.
About us
MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a scale different from most other NHS Trusts. We are creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is extraordinary.
We have created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through Hive, our Electronic Patient Record system launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. We are also embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, please refer to the Job Description & Person Specification attachments under the Supporting Documents heading. Read the Candidate Essentials Guide that accompanies the Job Description and Person Specification for details about the Trust, our benefits and how we care for you as you care for others. It also contains critical information you’ll need before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply. If you have special requirements to help with your application, email resourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
Person Specification
Qualifications
* A-level / equivalent or relevant experience
* RSA level 3 or above, or NVQ/diploma in administration or business level 4 or ability to demonstrate equivalent experience
* Evidence of professional development
Knowledge and Experience
* Experience in a CAFM helpdesk system and administrative setting
* Experience of maintaining robust filing systems (paper and electronic)
* Previous experience working in an NHS administrative setting
Personal Attributes
* Ability to work under pressure and manage priorities appropriately
* Able to plan tasks and activities which may require adjustment due to variable workload / interruptions
* Ability to problem solve
* Ability to communicate complex information accurately and appropriately with individuals from across the organisation
* Ability to form effective working relationships with individuals from across the organisation
* Ability to deal appropriately with confidential and/or sensitive information
* Collaborative approach and good team worker
* Ability to work under own initiative
* Hard working and diligent
* Ability to horizon scan to anticipate challenges or risks to deadlines or milestones
* Ability to influence others to reach a desired outcome
Skills
* Fully competent in the use of MS Office packages: Outlook, Word, Excel, PowerPoint
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Manchester University NHS Foundation Trust
£24,937 to £26,598 per annum (pro rata)
#J-18808-Ljbffr