Position Description:
At CGI, we deliver critical transport and infrastructure services that underpin the UK’s transport networks, ensuring new solutions are introduced seamlessly into live environments. As a Service Transition Manager, you will play a key role in enabling operational readiness across complex programmes, ensuring services are robust, supportable, and aligned to business outcomes. Working at the heart of delivery and operations, you will help shape how services evolve while driving consistency, governance, and quality. You will be empowered to take ownership, bring forward innovative approaches, and grow within a collaborative environment that values expertise, accountability, and continuous development.
CGI was recognised in the Sunday Times Best Places to Work List and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with some monthly travel to client sites in Birmingham and Leeds.
Your future duties and responsibilities:
In this role, you will lead and coordinate service transition activities across multiple projects, ensuring solutions are fully documented, operationally ready, and successfully introduced into live service. You will work closely with project teams, service operations, and suppliers to maintain governance, minimise disruption, and ensure long-term service stability.
You will take ownership of transition planning, demand management, and resource forecasting, helping to ensure services are introduced efficiently and effectively while contributing to a collaborative and high-performing delivery environment.
•Lead & Coordinate service transition across multiple projects
•Ensure & Embed operational readiness, documentation, and knowledge articles
•Govern & Manage transition into live environments with minimal disruption
•Collaborate & Align stakeholders across delivery, operations, and suppliers
•Assess & Triage service demand against operational capacity
•Plan & Forecast resource demand and manage dependencies
•Report & Provide insight on transition performance and governance
•Support & Assure financial governance and resource planning
Required qualifications to be successful in this role:
You will bring proven experience in service transition or service introduction within complex environments, with strong knowledge of ITIL and service management frameworks. You will be confident managing multiple stakeholders, suppliers, and priorities, with the ability to drive structured governance, operational readiness, and effective service outcomes.
•You should have strong experience in Service Transition / Service Introduction
•Strong understanding of ITIL and service management frameworks
•Experience working in large enterprise or government environments
•Proven stakeholder management across delivery and operations teams
•Experience working with multiple suppliers and partners
•Ability to manage multiple concurrent projects and dependencies
•Strong reporting, governance, and operational planning capability
Desirable Experience
•Experience working with public sector (critical) infrastructure organisations
•Exposure to Operational Technology (OT) environments
•Experience in service demand management and resource forecasting
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Skills:
1. ITIL
2. Transition Management
3. Transition management