Job overview
Are you passionate, enthusiastic, well organised and wanting to make a difference? If the answer is yes then we would love to hear from you.
We are looking for a motivated and passionate individual who wants to work as part of the Ophthalmology Department to help provide exceptional care to patients accessing services in Harrogate & District NHS Foundation Trust.
This is an exciting post providing audio typing / admin support for our Consultants and other members of the team.
Main duties of the job
Your main role is to provide comprehensive organisational and administration support to the Consultant team as well as communicating with parents/carers and external services.
The role involves dealing with telephone calls, which may be sensitive in nature, from clients and external agencies and communicating information to the relevant clinicians, providing administration support to the team and wider team and the typing of clinic/admin letters.
We strive for excellence in supporting patients accessing our services in HDFT, in this role you will help to maintain efficient, effective relationships between clinical teams, clients and administration services.
The ability to use your initiative is essential. You will appreciate the need for complete confidentiality with regard to Data Protection in respect of patient details and relating to the welfare and treatment of patients and staff at all times.
You will be a team player, have excellent communication skills and be a proficient typist with good IT skills.
Working for our organisation
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!
We offer colleagues:
* A supportive culture so colleagues can bring their whole selves to work.
* Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
* Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note:
* Due to high levels of interest, posts may close early if we reach a sufficient number of applications
* Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
* Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
Detailed job description and main responsibilities
For further information on this position please see the Job Description and Personal Specification attached. If you have any questions, please contact Caroline Dixon on 01423 553565.
Person specification
Qualifications
Essential criteria
* 3 GCSEs or equivalent including English, at Grade C or above
* Demonstrable working knowledge of Microsoft packages including Word
Desirable criteria
* RSA II audio typing or equivalent
Experience
Essential criteria
* Previous recent experience working in a clerical/administrative role
Desirable criteria
* Audio Typing Experience
Knowledge
Essential criteria
* Excellent verbal and written communication skills
* Ability to work under pressure to meet tight deadlines in a busy environment
Desirable criteria
* Knowledge of medical terminology