Working Part time: 22.5 hours per week We are looking for an organised and proactive individual to support the smooth running of our AMD and non-AMD injection services. In this role, you will manage patient waiting lists, schedule clinics and treatment sessions, and ensure accurate, timely data entry in line with Trust policies. Working closely with the Practice Manager and clinical teams, you will help prevent waiting time breaches, coordinate theatre and clinic capacity, and maintain clear communication with patients and staff. You will also handle enquiries, prepare documentation for audits and meetings, and provide essential administrative support to keep the service operating efficiently. This is a key role for someone who thrives in a fast-paced clinical environment and enjoys ensuring patients receive a seamless, well-coordinated experience.
Responsibilities
* Manage and monitor the AMD and non-AMD injection waiting lists, ensuring compliance with Trust policies and preventing waiting time breaches.
* Oversee and update the daily PTL, correcting errors and escalating capacity issues when needed.
* Accurately add, update, and maintain patient waiting list records, including admissions, cancellations, suspensions, and patient communication.
* Schedule and amend clinic and treatment session appointments, coordinating patient numbers with staff availability.
* Liaise with consultants and clinical teams to support theatre scheduling, case mix planning, and special patient requirements.
* Ensure all DNAs, cancellations, and removals comply with Trust waiting list procedures.
* Maintain accurate databases for AMD and non-AMD patients, providing data for clinicians, nursing teams, and finance.
* Handle patient enquiries and service‑related correspondence, referring complex queries to the nurse in charge.
* Prepare documentation for audits, reporting, and meetings.
* Provide administrative and secretarial support to the AMD and non-AMD services.
* Order and maintain stock levels, including stationery, via the e-procurement system.
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