Senior Manager - Internal Communications
Division – Communications
Department – Internal Communications
Salary – National (Edinburgh and Leeds) ranging from £76,500 to £100,000 and London from £85,000 to £110,000 per annum (salary offered will be based on skills and experience)
About the FCA
The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.
The Internal Communications team's goal is to engage the FCA workforce to be the best they can be. They work closely with HR and stakeholders across the organisation, providing expert comms advice and delivering insight-led and outcome driven communications to over 5,000 colleagues.
We are excited to introduce a newly created leadership role to drive the FCA’s internal communications strategy. In partnership with the Head of Department and Communications Director, you will lead a recently formed team of 10, building and upskilling the team and delivering a strategic and creative Internal Communications approach.
As a natural relationship builder and trusted advisor, you will collaborate closely with senior stakeholders to influence and engage at all levels. This role offers a unique opportunity to shape and develop a proactive, innovative internal communications function, bringing your deep expertise in best practice and supporting the implementation of a new digital strategy to enhance communication and engagement across the organisation.
What will you be doing?
1. Guide and develop the Internal Communications (IC) function, with line management responsibility for three direct reports. With the team recently expanded, there is a unique opportunity to shape its identity and ethos, introducing best practice and new ways of working
2. Drive team development and upskilling, supporting individuals and the team to reach their full potential and deliver high-impact internal communications
3. Champion innovative ways of working, fostering creativity and a campaign mindset to deliver insight-led, multi-channel communications that inform, inspire and engage colleagues across the organisation
4. Provide strategic counsel and build strong relationships, aligning internal communication strategies with the FCA’s priorities. Offer trusted guidance to senior leaders, including the Chief Executive, Chair and Director of Communications, while actively identifying emerging risks and opportunities
5. Support high-profile and sensitive communications projects, including crisis response, major announcements and organisational transformation. Act as part of the Comms Senior Management Team, deputising for the Head of Department and representing the team at ExCo, project boards and senior committees
What will you get from the role?
6. Be part of an exciting new chapter as we implement a bold and forward-looking strategy across the FCA
7. Seize a rare opportunity to gain deep insight into the workings of the financial sector during a period of significant change and evolution
8. Engage regularly with ExCo and senior leaders, contributing to high-level discussions and decision-making
9. Influence and inspire active participation in the FCA’s priorities and initiatives, helping shape the organisation from within
Which skills are required?
We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)
Minimum
10. Experience developing and executing strategic internal communication plans, translating complex business objectives into clear messaging and multi-channel campaigns across digital platforms
11. Experience supporting high-performing teams, managing multiple projects concurrently in regulated environments and driving talent acquisition aligned with technical capability requirements
12. Experience in strong stakeholder management, collaborating across functions, influencing senior leadership and delivering results under tight deadlines, with advanced proficiency in intranet and digital channel optimisation, data-driven decision-making and continuous improvement
Essential
13. Ability to interpret complex technical issues especially those publicly shared by the FCA and translate them into clear, relevant messaging tailored for internal audiences
14. Strong understanding of the political, regulatory and external landscape, with insight into how policy development shapes internal communications strategy
15. Proven attention to detail and a strong commitment to delivering work at the highest standards of professional excellence
16. Familiarity with financial regulation or financial services environments, enabling effective tailoring of communications to suit the audience and context
Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.
Did you know? 50% of our Executive Committee were the first in their family to attend university.
Benefits of working at the FCA
17. 28 days holiday per year plus bank holidays
18. Hybrid working (work from home up to 60% of your time)
19. Private healthcare with Bupa A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
20. Life assurance of eight times your basic salary
21. Income protection
We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.
Follow this link to see what life is like at the FCA - Life at the FCA
Application Support
We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.
Useful Information and Timeline
22. This role is graded as Senior Manager - Corporate
23. Advert Closing Date: 16th September at 11:59pm
24. CV Review/Shortlist: 19th September
25. First Stage Interview: w/c 29th September/6th October
26. Hays Assessment: TBC
27. Second Stage Interview: TBC
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.
Got a question?
If you are interested in learning more about the role, please contact:
Recruiter – k
Applications must be submitted through our online portal. Applications sent via email will not be accepted.