What you’ll be doing
* Key Responsibilities: Manage Copy team performance, budget and day-to-day operations
* Ensuring that we produce high-quality content for brands and products which are engaging, informative and accurate, aligning with the END. tone of voice
* Directing the Copy Team to manage their output and achieve targets, with a focus on reducing Key Performance Indicators such relating to processing time (Time to Site) and efficiency (Cost per Style)
* Defines, communicates and manages the Copy team processes, systems and tools, owning the Copywriting Style Guide as an always evolving document to fit Studio and business needs
* Ensuring team quality levels and continuous improvements that drive an exceptional customer retail experience, such as Editing and proof-reading Copywriters output
* Ensuring written content is created with search engine best practices in mind whilst balancing customer needs
* Conducting and directing on-site audits to ensure copy quality standards
* Effectively communicating with the Buying team on product and brand information
* Assisting in the resolution and delegation of appropriate Studio Support queries relating to written content
* Resource managing staff to oversee the team’s plans, schedules, and priorities to efficiently achieve objectives and targets
* Performance managing Copy staff to create a culture that attracts, retains and rewards people, according to the END. People Management framework
* Coaching and mentoring Copywriters to provide support and guidance and develop skill sets
* Reporting and analysis to provide relevant, timely and accurate data to drive performance and decision making
* Building strong relationships across the business to support team objectives, with particular focus on the Translations team (producing multilingual content) and collaborating with other Studio Team Managers to ensure an efficient and aligned workflow process
* Creating team training and development plans and leading on team recruitment and onboarding
What you’ll be able to demonstrate
* Skills and experience
* Experience in a copywriting/content/journalism-related role
* Team management experience with a proven track record of driving performance in a small to mid-sized team
* Writing and sub-editing experience, with impeccable language and grammar skills
* Excellent knowledge of the fashion industry and commercially aware to maximise conversion
* Excellent understanding and appreciation of the END. customer profiles
* Experience developing teams and processes (preferably in a Studio-based context) in a controlled and efficient manner, whilst working to tight deadlines
* High commercial awareness with excellent product knowledge and passion for the fashion industry
* Excellent communication, presentation and interpersonal skills
What we can offer you
* Competitive salary
* 31 days holiday (including bank holidays and birthday)
* Company pension scheme
* Generous staff discount
* Access to END. Exclusives benefits platform
* Access to Employee Assistance Programme
* Opportunities for professional development and career progression
* Eye-test vouchers
* Cycle-to-work scheme
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
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