Join to apply for the Deputy Clinical Care Manager role at NHS
4 days ago Be among the first 25 applicants
Join to apply for the Deputy Clinical Care Manager role at NHS
Job Summary
We have an exciting opportunity for an enthusiastic Deputy Clinical Care Manager to join our friendly, innovative and dynamic team. The Deputy Clinical Care Manager drives efficiency and streamlines processes; builds staff skills and capabilities and enhances clinical patient services offer. They will guide and align the clinical care teams direction with the organisations strategic planning and that of contractual compliance.
Job Summary
We have an exciting opportunity for an enthusiastic Deputy Clinical Care Manager to join our friendly, innovative and dynamic team. The Deputy Clinical Care Manager drives efficiency and streamlines processes; builds staff skills and capabilities and enhances clinical patient services offer. They will guide and align the clinical care teams direction with the organisations strategic planning and that of contractual compliance.
This permanent position will be well suited to an individual that is looking for a career path in healthcare and can thrive in a busy but supportive environment.
If you think you're the right person to fulfil this role within our team then we want to hear from you! Please apply via CV and supporting statement telling us why you would be the ideal candidate for this role
Main duties of the job
The role is responsible in conjunction with Clinical Care Manager, the management of the nursing, pharmacy, clinical rota and business intelligence teams ensuring appropriate services are delivered effectively to the entitled patient population. Through innovative ways of working, leading teams ensuring robust process are in place that are compliant to NHS contracting and maximise financial incentivised enhanced services to support the sustainability of general practice. Support the wider management team in leading in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensuring the practice complies with CQC regulations.
About Us
We are a GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients.
We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more! We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.
Details
Date posted
11 August 2025
Pay scheme
Other
Salary
£16 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A0998-25-0011
Job locations
Laira Surgery
95 Pike Road
Plymouth
Devon
PL3 6HG
Beaumont Villa Surgery
23 Beaumont Road
Plymouth
PL4 9BL
Job Description
Job responsibilities
Role Purpose:
Drives efficiency and streamlines processes
Builds Staff Skills And Capabilities
Effectively manage and guide and support Clinical Care teams to optimise productivity and performance
Support on the day clinical care team activities ensuring operational capability
This job description is an outline of the tasks, responsibilities and outcomes required of the role. The post-holder will carry out any other duties as reasonably required by the Partners and Senior Management Team. The following area of responsibility is an indication of the role but could be subject to change as the impact of primary care network commissioning evolves.
KEY RESPONSIBILITIES
To support and oversee the administrative elements of enhanced services and other services ensuring contractual requirements are met
Overseeing the administrative elements of Quality Outcomes Framework (QOF), liaising with GPs, Nursing staff and the business Intelligence team
To oversee the delivery of public health campaigns such as influenza vaccinating ensuring effective delivery of services
Maintain a robust recall system which ensures every patient contact is maximised for the effective management of patients.
To be responsible for the submission PPA (Prescription Pricing Authority) claims whilst continuing to check financial viability and key performance indicators (KPIs) monitoring
Responsible for summitting reports for Quality Outcome Framework (QOF), enhances services using CQRS/commissioning portal
Oversee an effective process to ensure compliance with patient group directions (PGDs)
Initiate and effectively monitor performance and financial key performance indicators (KPIs)
To provide non-clinical support to the Clinical pharmacist and nurse leads
To monitor practice adherence to the prescribing policy
Support a robust and timely repeat prescribing system
Completing effective staff appraisals as required ensuring and clinical care team have appropriate set objectives that align to the PCNs strategy goals.
Direct line management of the Clinical Care Team Leaders
To remain up to date with all national and local guidance
Monitor training in the clinical care teams ensuring appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
To remain up to date with all national and local guidance
Complete and schedule regular team meetings, appraisals, 1:1 opportunity, with a mechanism to constructively feedback ideas and suggestions to maximise a high-performance culture
Guiding staff and developing searches and audits on the clinical system
Review and update clinical templates ensuring that relate to current practice.
To identify and be proactive in identifying training needs
Provide Management support to designated working sites
Close collaboration with the other Deputy Managers
Ensure all staff implement the practice wide approach
KEY RESULT AREAS
Optimisation of efficiency in processes for a culture of high performance
The clinical care teams are compliant with the requirements of the NHS servicing contract
Leading with integrity building a trusted and healthy work environment
Thriving and well supported teams leading to enhanced performance
The morale of staff working in the clinical care team is high
Job Description
Job responsibilities
KEY RESPONSIBILITIES
To support and oversee the administrative elements of enhanced services and other services ensuring contractual requirements are met
Overseeing the administrative elements of Quality Outcomes Framework (QOF), liaising with GPs, Nursing staff and the business Intelligence team
To oversee the delivery of public health campaigns such as influenza vaccinating ensuring effective delivery of services
Maintain a robust recall system which ensures every patient contact is maximised for the effective management of patients.
To be responsible for the submission PPA (Prescription Pricing Authority) claims whilst continuing to check financial viability and key performance indicators (KPIs) monitoring
Responsible for summitting reports for Quality Outcome Framework (QOF), enhances services using CQRS/commissioning portal
Oversee an effective process to ensure compliance with patient group directions (PGDs)
Initiate and effectively monitor performance and financial key performance indicators (KPIs)
To provide non-clinical support to the Clinical pharmacist and nurse leads
To monitor practice adherence to the prescribing policy
Support a robust and timely repeat prescribing system
Completing effective staff appraisals as required ensuring and clinical care team have appropriate set objectives that align to the PCNs strategy goals.
Direct line management of the Clinical Care Team Leaders
To remain up to date with all national and local guidance
Monitor training in the clinical care teams ensuring appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
To remain up to date with all national and local guidance
Complete and schedule regular team meetings, appraisals, 1:1 opportunity, with a mechanism to constructively feedback ideas and suggestions to maximise a high-performance culture
Guiding staff and developing searches and audits on the clinical system
Review and update clinical templates ensuring that relate to current practice.
To identify and be proactive in identifying training needs
Provide Management support to designated working sites
Close collaboration with the other Deputy Managers
Ensure all staff implement the practice wide approach
KEY RESULT AREAS
Optimisation of efficiency in processes for a culture of high performance
The clinical care teams are compliant with the requirements of the NHS servicing contract
Leading with integrity building a trusted and healthy work environment
Thriving and well supported teams leading to enhanced performance
The morale of staff working in the clinical care team is high
Person Specification
Qualifications
Essential
* Qualifications
* Good standard of education with excellent literacy and numeracy skills
* Leadership qualification
* Educated to A-level/equivalent or higher with relevant experience
* Experience
* Experience of project management, including planning, implementation, and monitoring
* Experience and knowledge of change management or quality improvement principles, methodologies and tools
* Evidence of experience in working to tight deadlines
* Evidence of problem solving and improving processes
* Experience of leading teams
Desirable
* A good understanding of the health and social care environment and roles and responsibilities within it.
Experience
Essential
* Skills
* Exceptional communication skills, both written and verbal
* Must be a team player and able to work collaboratively with and through others
* Understanding of organisational and network wide issues and challenges
* Ability to work on own initiative and organise workload, allocating work as necessary
* Adaptability, flexibility, and ability to cope with uncertainty and change
* Excellent organisational, management and planning skills, IT skills and communication skills
* Ability to embed a healthy culture
* Ability to follow policy and procedure
* Ability to apply analytical reasoning
Desirable
* Experience and Knowledge of S1
Specific Requirements
Essential
* This post will involve working across the practice sites; the post holder must hold a full driving licence or be willing to travel
* Flexibility to work outside of core office hours
* Disclosure Barring Service (DBS) check
* Always maintains confidentiality
* Solution purposeful focused approach
Person Specification
Essential
* This post will involve working across the practice sites; the post holder must hold a full driving licence or be willing to travel
* Flexibility to work outside of core office hours
* Disclosure Barring Service (DBS) check
* Always maintains confidentiality
* Solution purposeful focused approach
Employer details
Employer name
Pathfields Medical Group
Address
Laira Surgery
95 Pike Road
Plymouth
Devon
PL3 6HG
Employer's website
https://www.pathfields.co.uk (Opens in a new tab)
Employer details
Employer name
Pathfields Medical Group
Address
Laira Surgery
95 Pike Road
Plymouth
Devon
PL3 6HG
Employer's website
https://www.pathfields.co.uk (Opens in a new tab)
LNKD1_UKTJ
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Part-time
Job function
* Job function
Health Care Provider
* Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at NHS by 2x
Get notified about new Clinical Care Manager jobs in Plymouth, England, United Kingdom.
Plymouth, England, United Kingdom 1 day ago
Saltash, England, United Kingdom 3 weeks ago
Plymouth, England, United Kingdom 1 week ago
Plymouth, England, United Kingdom 5 days ago
Plymouth, England, United Kingdom 4 days ago
Plymouth, England, United Kingdom 1 week ago
Senior Psychological Wellbeing Practitioner
Plymouth, England, United Kingdom 2 weeks ago
Plymouth, England, United Kingdom 1 week ago
Plymouth, England, United Kingdom 1 month ago
Account Manager - Wound care & Compression
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr