A leading real estate and property services group is seeking a Business Improvement Manager to drive excellence across a diverse national portfolio. This is a rare opportunity to shape the future of FM delivery in a dynamic, fast-growing organisation known for its entrepreneurial approach. You’ll lead the transformation of facilities services - bringing FM services in-house - across commercial offices, shopping centres, business parks, and public realm spaces. This role offers the chance to influence strategy, lead high-performing teams, and implement cutting-edge solutions that redefine service standards.
Key Responsibilities
* Lead and optimise FM service delivery across a national portfolio.
* Ensure compliance with health & safety and environmental standards.
* Manage budgets, contracts, and supplier relationships.
* Develop and implement SOPs and performance frameworks.
* Champion innovation and continuous improvement.
* Build strong stakeholder relationships and drive customer satisfaction.
* Support business growth through scalable systems and service models.
What You’ll Bring
* 5+ years’ FM experience (TFM and Soft FM).
* Proven success in multi-site performance management and service improvement.
* Strong leadership, commercial awareness, and stakeholder engagement skills.
* Proficiency in FM systems (e.g., CAFM/IWMS) and Microsoft Office.
* A proactive, resilient mindset with a passion for excellence.
Why Apply?
* This is a chance to shape the future of FM in a company that values ownership, innovation, and action.
* You’ll be empowered to make decisions, challenge convention, and deliver real impact.
If this sounds like it could be of interest please get in touch directly or click Apply!