Job summary
The Trust computer-based Switchboard provides the first point of contact for most callers into East Surrey Hospital.
As well as working as part of the switchboard, the post holder is responsible for the day to day supervision of switchboard and the consistent delivery of a high standard telephony/Switchboard service ensuring continuity of services and a quality, customer focused service.
The post holder should present as a role model and show high standards of professionalism, to work calmly and efficiently and be able to make decisions in what is often a high-level and fast-moving environment. Staff are frequently required to make immediate decisions in the event of problems and this can require a high standard of response and discretion. Part of the role of the Switchboard Supervisor is to suggest improvements and ensure that adequate shift cover is in place enabling an efficient, informative and professional service to all external and internal callers into the hospital and during emergency situations.
Responsibilities
* Supervise day-to-day operations of the switchboard and ensure the delivery of a high standard telephony/switchboard service.
* Act as a role model, maintaining high standards of professionalism and decision-making in a fast-moving environment.
* Make immediate decisions as required, providing a prompt, discreet and professional response during problems or emergencies.
* Suggest improvements to processes and ensure adequate shift cover to maintain continuity of service for all callers.
* Contribute to a customer-focused service that supports external and internal callers into the hospital.
Qualifications
* Evidence of a good standard of written English appropriate to the role
* A complete and accurate application
* Suitability for role evidenced in supporting statement
* Evidence of essential experience for role
* Meet the essential education/qualifications required for the role
* Hold the necessary mandatory professional/clinical registration
* Evidence of the Trust values and behaviours
* Evidence of any other essential criteria outlined in the person specification
About us
We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.
Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon - covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.
We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.
Details
* Date posted: 10 September 2025
* Pay scheme: Agenda for change
* Band: Band 3
* Salary: £14,983 a year plus high cost allowance
* Contract: Permanent
* Working pattern: Part-time
* Reference number: 326-7446669-FF
* Job locations: East Surrey Hospital, Canada Avenue, Redhill, RH15RH
Job description
For further information regarding the role please read the attached job description and person specification.
Person Specification Criteria
* Evidence of a good standard of written English appropriate to the role
* A complete and accurate application
* Suitability for role evidenced in supporting statement
* Evidence of essential experience for role
* Meet the essential education/qualifications required for the role
* Hold the necessary mandatory professional/clinical registration
* Evidence of the Trust values and behaviours
* Evidence of any other essential criteria outlined in the person specification
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer details
Employer: Surrey and Sussex Healthcare NHS Trust
Address: East Surrey Hospital, Canada Avenue, Redhill, RH15RH
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