JOB SUMMARY
The Event Executive is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales. The Event Executive provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills.
Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high level service through pre –event, during event and post event.
Recognizes opportunities to maximize revenue, conversion and drive repeat business.
The Event Executive takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.
CANDIDATE PROFILE
Experience
• Background in customer service role, sales, event management ideally within an hotel environment preferred
Skills and Knowledge
• Effective sales skills
• Knowledge of meetings & event management
• Effective communication (verbal, listening, writing) and negotiation skills
• Strong customer development and relationship management skills
• Strong organization skills
• Knowledge of contract management and legalities
• Knowledge of menu planning, food presentation and banquet and event service operations
• Knowledge of event technology products and services
• Knowledge of current trends in event management and event technology
• Knowledge of overall hotel operations as they affect department
• Ability to execute against an agreed event and group strategy
• Ability to use Microsoft Office software applications and hotel system applications
• Strong problem-solving skills; encourages new innovative solutions when appropriate
• Effective influence skills
• Effective decision making skills
Education or Certification
• High School Diploma or equivalent required; Bachelor’s Degree preferred
Specific Duties
• Ownership for the management and conversion of assigned enquiries
• Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
• Expertise in menu planning, food presentation, meeting room set ups, audiovisual and banquet service standards. Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts according to the Meetings purposes
• Correct use of systems process to ensure booking integrity, consistency & accuracy.
• Sells to a pre-determined event and group strategy
• Works within brand standards & systems processes
• Generate incremental revenue and deliver excellent guest service.
• Effectively manages bedrooms blocks and meeting space inventory for assigned groups
• Conducts compelling show rounds to win the business
• Execution of Meetings, MSA
• Proactively resolicits previous customers and event bookers for future opportunities
Guest Satisfaction
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
• Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters.
• Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
• Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Sales and Revenue Management
• Delivers a compelling sales experience to drive conversion and repeat business
• Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution
• Effectively up sells products and services throughout the event process.
• Participates in customer site inspections and assists with the sales process when necessary.
• Effectively manages customer budgets to maximize revenue and meet customer needs.
• Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
Other:
• Perform other related tasks as assigned by management.
• Complies with Marriott International Hotels Limited Regional Office policies and procedures.
• Working hours as required to do your job but normally not less than 37.5 hours per week
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.