A rare opportunity to lead a high-performing residential sales division!
This is an exceptional chance to join a highly regarded, award-winning independent estate agency as their Head of Residential Sales in the North Norfolk market. Known for service excellence, strong market presence and a trusted reputation across the region, the business is now seeking a dynamic, strategic leader to take full ownership of its Residential Sales Department and drive the next phase of growth.
If you are an accomplished estate agency professional with a passion for leadership, performance, and delivering an outstanding client experience, this is a rare senior appointment not to be missed!
What’s on Offer:
* Basic salary up to £50,000
* On-target earnings up to £70,000
* Performance-related bonus scheme
* Generous holiday allowance, increasing with service
* Additional day off for your birthday + discretionary Christmas closure day
* Option to purchase extra holiday
* Genuine long-term career progression, including a route to Partnership
The Role
As Head of Residential Sales, you will:
* Set the direction for the Residential Sales department and deliver a clear growth plan.
* Act as the division’s figurehead, promoting and strengthening the brand.
* Drive performance, increasing turnover, fees, and overall profitability.
* Lead business development and identify opportunities to grow the department.
* Oversee marketing activity to boost visibility and generate new instructions.
* Increase market share by securing strong listings and improving conversion rates.
* Recruit, train, and develop high-performing team members.
* Build a positive, motivated team culture with high levels of engagement.
* Manage branch and team performance, including reviews and day-to-day support.
* Ensure consistent service standards and smooth operations across all branches.
* Maintain full compliance with legislation and industry regulations.
* Work closely with other departments to encourage collaboration and referrals.
* Chair monthly Residential Sales Manager meetings and provide clear direction.
* Produce accurate, high-quality written and verbal communication.
* Set and track performance plans and targets for teams and branches.
* Carry out market appraisals and help secure new instructions.
* Support sales negotiations when required to help secure deals.
Head of Residential Sales requirements:
* Experienced estate agency leader with a proven track record of managing high-performing residential sales teams.
* Commercially driven, with demonstrable success in delivering revenue growth and meeting (or exceeding) performance targets.
* Exceptional communicator, able to build trust, influence stakeholders, and motivate teams at all levels.
* Strategic thinker with strong planning and organisational skills, capable of setting clear priorities and executing them effectively.
* Solutions-focused, able to anticipate challenges and resolve issues swiftly and confidently.
* Collaborative and people-centred, promoting a supportive, team-oriented culture while driving accountability.
* Highly reliable and professional, with strong attention to detail and a commitment to excellence.
* Self-starter with initiative, comfortable taking ownership and making informed decisions independently.
* Thorough understanding of estate agency legislation, compliance, and industry best practice, ensuring the department operates with integrity and confidence.
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