Description
The world is yours with Meli
Joining Meli Hotels International is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. Its knowing that the world is yours that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.
Groups & Events Coordinator
Department: Groups & Events
Location: London
Reports to: Groups & Events Manager
Package: Competitive salary + service charge + benefits
Whats in it for you?
Global career opportunities across more than 350 hotels
Hotel discounts for you, your friends & family worldwide
Service charge and performance-related incentives
Life Assurance & pension scheme
Health cash plan & wellbeing support
29 days holiday including bank holidays
Access to Melis e-learning platform
High-street discounts via Perks at Work
Meals on duty
Mission
As a Groups & Events Coordinator, you will be responsible for the seamless planning and execution of groups and events, acting as the main point of contact for clients from contract signature through to post-event follow-up.
You will ensure exceptional service delivery, maximise revenue opportunities, and coordinate all operational details to exceed client expectations while maintaining strong internal communication across departments.
Key Responsibilities
Operational Excellence
Act as the primary liaison between the client and the hotel for all confirmed groups and events
Coordinate all operational details, ensuring smooth communication across departments
Prepare group summaries and Food & Beverage service orders in a timely manner
Manage event logistics from planning through execution and post-event follow-up
Monitor deposits, payments, and invoicing accuracy in line with contracts
Upsell hotel services, maximising revenue and profitability
Attend pre-event (pre-con) meetings and daily operational briefings
Provide on-site support during events, ensuring flawless delivery
Handle client feedback, resolve issues proactively, and drive continuous improvement
Close event files and report outcomes, including financial and customer satisfaction results
What were looking for
Minimum 2 years experience in Groups & Events, MICE, or similar hospitality role
Strong organisational and planning skills with high attention to detail
Excellent communication and client relationship management skills
Proactive, solution-oriented mindset with strong problem-solving ability
Ability to manage multiple projects and deadlines simultaneously
Commercial awareness with a focus on upselling and revenue generation
Knowledge of hotel operations and event coordination processes
University degree in Tourism, Hospitality, Marketing or similar (preferred)
Advanced English (additional language is an advantage)
Passion for delivering exceptional customer experiences
Because belonging to the great Meli family is being VIP
At Meli Hotels International, our people are the heart of everything we do. Youll be part of a culture defined by collaboration, passion, and growth where everyone is a Very Inspiring Person .
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
If you want to be a Very Inspiring Person, apply now and start your journey with Meli.
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