Salary Dependant on experience
Location Hybrid with ability to commute to key TP UK Site(Glasgow / Manchester / Bristol)
Contract Permanent
Hours 37.5 hours perweek. Flexibility required
Role Overview
You will be accountable forthe successfuldelivery ofstrategic Projects and Change within afast pacedenvironment.This will include operational and business change, IT change governance and strategic activity as defined by the businessthrough the effectivemanagement ofmulti-disciplined project teams and using planning tools including MS Projectand wider MS Office tools.
You will have demonstrable experience of working with conflicting deadlines in a pressurised environment and be comfortable providing quality solutions at pace.You will have experience in managing,coachingand developing professional teams and have significant skills and experience in Client relationships and Exec level reporting and engagement.
The idealcandidate musthave experience in account management,3rdparty (Internal and External) vendor management,projectmanagementand/or operationsmanagementwithin aContact Centre environment. You mustbe able to manage simultaneous complexprojects and workacross internal and external teams anddemonstratean abilityand experience of conflict managementto resolution.
Key Tasks/Responsibilities
* Organizing project teams, assigning individual responsibilities, developing project schedules, anddeterminingresource requirement
* Monitoring and reporting on the status of projects including cost, timing, and staffing
* Ensuring adherence to internal and external Quality, Compliance and Regulatory standards
* Identifying/resolving obstacles to completing project on time and to budget
* Manage multiple, interrelated projects
* Serves asfinaldecision/opinion maker in the area, coaches,mentorsand trains othersonthe area of expertise.
* Ensuresappropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.
* Programmegovernance oversight across full suite of Projects to ensure delivery torequiredstandard and wider internal and external stakeholder reporting
* Client engagement and relationship building to manage the successful delivery of change
* Delivers change in line with a strong Prince2methodology(Planning, Governance, Reporting),
* Oversee strong Risk&Issues Management and reporting.
What are we looking for?
* Able todemonstratestrong IT skills, includinga full MS Office suite
* Work remotely with colleagues, clients and external suppliers and have strong verbal and written communication skills.
* Confident with managing changing requirements, able to action rapid impact analysis and make recommendations.
* Thrivesin afast pacedenvironment
* Must have experience of sole responsibility forend-to-endproject delivery within aContact Centreor similarenvironment
* Experience of external customer facing projects
* Outstanding stakeholder relationship skills (internal and external)
* Experience in managing teams through the full employee lifecycle
* Proven delivery of cross functional projects, ideally including over £1m initiatives
* Experience of operational improvement projects, TUPE, IT application development and deployment projects, telephony projects
* CurrentPrince 2 Practitionerqualification(Agile qualification preferred)
* Educated to degree level or equivalent
Sowho are we?
While you may not have heard of us,itslikely you will have spoken to us at some point. We have sites in over 50countriesand we talk to customers in more than 66 different languages and dialects on behalf of major international companies.Were really proud to say we are the biggest in the world.Impressive, right?
In the UK weoperateout of multiple locations andprovidea diverse range of contact centre solutions. You could call us experts in the call centre services industry...itswhat we call ourselves.Whetheryoureworking in one of our locations, or from a clients own centre or even based in one of ourInternationalcontact centres, Teleperformance can really offer you a world of opportunities.
Our passion is what led us to achieve the number 1 spot in ourmarketand it is also what helps our clients to achieve what once mayhaveseemed impossible; delivering outstanding customer experience at every single opportunity. xcswzye This is only possible because our people are transforming passion into excellence.
So why wouldnt you want to join us?
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
#LI-CW1