Generalist Advisor C/GA/B/1225 Fixed Term until August 2027 Belfast (Monday Friday) 35 hours per week £28,261 per annum Purpose of Job Assist in the delivery of Benefits and Energy Efficiency Advice Service to help tackle debt issues and provide a practical support package to vulnerable customers. What youll be doing: Engage in direct work with households and manage case loads Utilise different questioning techniques to help narrow down the available support and provide clear and concise next steps while always remaining professional confidential Carry out benefit entitlement checks including assistance to complete forms for any benefits identified Support customers through any appeals process Provide energy budgeting advice for electricity and other fuels to individuals and families facing financial difficulties by telephone or in the home, as appropriate Provide an energy efficiency check and offer advice on benefit entitlements, energy efficiency and budgeting for their fuel bills with referral to appropriate schemes. Participate in all relevant training when required Participate in and provide monthly formal supervision and annual performance review Observe all relevant Health & Safety rules and regulations Carry out any other relevant tasks, which may from time-to-time, be required Promote and comply with Bryson Charitable Group policies on diversity and equality both in the delivery of services and treatment of others Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity and in accordance with the provisions of the Data Protection Act and amendments Essential Criteria Minimum of 2 years experience in providing Generalist advice and support (in the last 5 years) Experience of dealing with the Social Security Benefits system (including knowledge of the Universal Credits System and PIP (Personal Independence Payment) Understanding of the issues and barriers to customers when dealing with Benefits advice/assessments Experience in using Microsoft Office, Excel and Benefit Assessment software Clean drivers licence, access to transport and Business (Class) Car Insurance for the vehicle and driver Desirable Criteria OCN NI Level 3 Certificate in Generalist Advice or equivalent qualification Applicationpacks are downloadable from. Please note, we reserve the right to close this role early.