Temporary Customer Service / Client Care Specialist Location: Airdrie (relocating to Falkirk - date TBC) Pay Rate: £13.70 - £16.00 per hour (equivalent to £25,000 - £30,000 per annum) Job Type: Temporary (3 months initially, with potential to become permanent) Start Date: Immediate Working Hours: Monday to Friday, 9:00am - 5:00pm About the Role We are currently recruiting for a proactive and customer-focused Customer Service / Client Care Specialist to join a growing business on a temporary basis. This is an excellent opportunity for someone who enjoys building relationships, driving sales, and delivering outstanding customer experiences. Please note: the role is currently based in Airdrie; however, the business will be relocating to Falkirk in the coming months. Applicants must be able to accommodate this future change in location. Key Responsibilities Regularly contact existing clients to promote new and seasonal products, encouraging increased spend and strengthening relationships Manage and maintain customer pricing, ensuring accuracy and commercial viability Conduct outbound calls to cold prospects and lapsed customers to generate new business opportunities Analyse customer purchasing trends to identify sales gaps and opportunities Keep customer records up to date, ensuring all information is accurate and compliantWhat We're Looking For Previous experience in a customer service, accou...