Job Summary
The post holder will be responsible for delivering a comprehensive, efficient and reliable administrative service whilst working on the Outpatient Reception desks. You will be the single point of access for a telephone line, handling patient enquiries and bookings for clinics being offered within Bristol Eye Hospital; this will also include maintenance of up-to-date patient records, updating appointment outcomes following clinic and liaising directly with clinical staff. Full training will be provided within the team. Vacancy may close early depending on number of applications.
Main Duties of the Job
* To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
* Liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary—show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties—escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
* Carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required—keep waiting areas tidy and patient information materials up to date—attend appropriate meetings as required by the role’s line manager
* Check and update patient details on arrival and book them into clinic retrieving data from a number of internal and external Patient Access Policy (PAS), book patient appointments in line with the Patient Access Policy (PAP), print letters and arrange any appointment related services as and when required (e.g. transport and interpreting services)—input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards
About Us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward‑thinking multi‑award winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Details
* Date posted: 21 October 2025
* Pay scheme: Agenda for change
* Band: Band 2
* Salary: £24,465 a year pro rata
* Contract: Permanent
* Working pattern: Full‑time, Part‑time
* Reference number: 387‑S7625‑MF‑A
* Job locations: Bristol Eye Hospital – Lower Maudlin Street, Bristol, BS1 2LX
Person Specification
Essential Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* IT literate to include basic Microsoft Office
Aptitudes
* Supporting Everyone
* Respecting everyone
* Innovative
* Collaborative
Knowledge and Experience
* Previous receptionist experience in a healthcare or public setting
* Clerical/administration experience including filing and/or reception
Desirable
* Previous NHS Experience
Skills and Abilities
* Excellent/professional telephone/ reception manner
* Flexible approach to duties
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Proven good organisational skills
* Good IT skills including Microsoft packages
* Confidence to handle difficult conversations with patients, relatives and carers
* Attention to detail
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work independently and as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants (Opens in a new tab).
Employer Details
* Employer name: University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
* Address: Bristol Eye Hospital – Lower Maudlin Street, Bristol, BS1 2LX
* Website: https://www.uhbw.nhs.uk/
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