Michael Page Technology are proud to be partnered exclusively to support on the recruitment of an IT Manager role to join our client on an initial 3 month contract. You will join an established academic institution, and take on line-management / mentor responsibilities of a small team, as well as having hands-on technical responsibilities within a Google environment. Client Details Michael Page Technology are partnered with a leading academic organisation that have a proud reputation of educational excellence across the North East. With a userbase comprising of approx. 3,000 students and 1,000 staff based across a multi-site campus, you'll join a thriving organisation that are having a profound impact on local education.Description As the IT Manager, you will take operational ownership of a busy, user-focused technical support function within a sizeable academic environment. You will lead and mentor a team of 4 IT Technicians, ensuring high-quality support across approximately 5 sites and a user base of 4,000, whilst also providing daily direction and prioritisation. The support the team provides spans 1st, 2nd and 3rd Line, and you will act as an escalation point for more complex technical issues. In addition you will ensure SLAs, service quality standards and user satisfaction targets are met, whilst coordinating on-site support schedules and resource allocation across the organisation's 5 locations. This is a hands-on leader...