Do you enjoy working with data and systems, and delivering excellent service?
We're looking for an Income Officer to support the fundraising team at the Motor Neurone Disease (MND) Association by processing income accurately, maintaining data integrity, and providing excellent supporter care. This role is key to ensuring we can continue to deliver and grow our work.
Key Responsibilities:
As Income Officer, you'll play an important part in ensuring all income is accurately processed and allocated, while maintaining high standards of supporter care.
Process income from various channels using the Raiser's Edge database, ensuring accuracy and consistency
Allocate restricted income in line with supporter requests
Build and maintain positive relationships with supporters to understand their giving intentions
Respond to telephone, email and written queries, including complex cases, with professionalism and care
Oversee regular giving from over 7,000 supporters via Direct Debit, Standing Order and Payroll Giving
Manage data across multiple systems including Access databases, ensuring data integrity and accuracy
Conduct Gift Aid audit checks before HMRC submission, supporting income generation of approx. £1 million annually
Ensure compliance with Data Protection, HMRC and audit requirements when hand...