We are currently looking for a Customer Service Coordinator to join our expanding General Enquiries Team based at our Headquarters in Steeton (West Yorkshire, UK).
Working Hours: Monday - Friday, 40 hours a week
Salary: £12.40 P/H ( + up to £2400 per year in KPI related incentives)
Why join Acorn?
* Comprehensive induction and training
* Investors in People accredited employer
* Healthcare and pension schemes
* Free on-site parking & great transport links to Leeds, Bradford & Skipton
* Subsidised on-site canteen
* Cycle to work scheme
* Gym membership discounts
* Company events
* Monthly reward scheme – Acorn Achievers
* Refer-a-friend bonus – earn up to £100!
Key responsibilities include:
* Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
* Resolving minor technical problems over the phone, and if unable to resolve, liaise with the planning team via a ticket system
* Ensuring all breakdown calls are attended to within a 24hr period
* Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
Skills and Experience:
* Good telephone manner
* Excellent written and verbal communication skills
* IT skills
* Previous experience working within a customer service/call centre environment would be advantageous
Must be able to display the Acorn Values
OUR VALUES
* ⭐Quality of the products we make and sell and the service we provide
* ⭐Unity Working together as one team
* ⭐Integrity Acting responsibly and honestly to deliver on our promises
* ⭐Caring About our customers, each other and the wider community
* ⭐Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Apply today!
If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.
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