Job Title: Lettings Property Manager Location: Southampton Job Type: Full Time, Permanent Salary: £28,000 to £30,000 Annum Overview: We are seeking a highly organized and experienced Lettings Property Manager to manage a diverse portfolio of residential properties. As a Lettings Property Manager, you will be responsible for ensuring the smooth running of day-to-day property management activities, including tenant relations, property maintenance, rent collection, and ensuring legal compliance. You will play a key role in ensuring that properties are maintained to the highest standards and that both landlords and tenants receive exceptional service. Key Responsibilities: Property Management & Tenant Liaison: Manage a portfolio of residential properties, acting as the primary point of contact for both landlords and tenants. Coordinate property viewings, tenant inquiries, and the lease agreement process. Handle tenant issues and queries promptly and professionally, ensuring customer satisfaction. Ensure tenants' needs are addressed and resolved within the required timeframes. Organize property inspections, and ensure properties meet safety and regulatory standards. Maintenance & Repairs: Coordinate and oversee routine and emergency maintenance and repairs. Work with contractors, suppliers, and maintenance teams to ensure properties are well-maintained and repaired quickly. Ensure that all property maintenance issues are resolved promptly and to a high standard. Maintain records of all maintenance and repair work completed, ensuring accurate reporting for landlords. Compliance & Legal Responsibilities: Ensure all properties are compliant with relevant legislation, including health and safety, tenancy laws, gas safety certificates, electrical inspections, and fire safety. Prepare and manage tenancy agreements, renewals, and check-out procedures. Stay updated with changes in property law and regulations, ensuring compliance with all current requirements. Advise landlords on legal obligations related to tenant relations, maintenance, and tenancy agreements. Rent Collection & Financial Management: Ensure timely collection of rent payments and chase any late payments, managing arrears effectively. Prepare and manage regular financial reports for landlords, including rent statements and expenses. Liaise with landlords regarding any financial matters, ensuring transparency and maintaining trust. Ensure that tenant deposits are correctly administered and returned as per tenancy terms. Tenant & Landlord Communication: Act as a liaison between tenants and landlords, ensuring all parties are kept informed and updated on relevant matters. Address tenant complaints or concerns, ensuring they are handled professionally and efficiently. Provide excellent customer service and build strong, long-term relationships with both landlords and tenants. Keep landlords informed about property condition, legal changes, and any significant issues. Property Marketing & Letting: Work with the lettings team to market available properties, ensuring they are advertised through appropriate channels. Advise landlords on market rental values and trends to ensure competitive and accurate pricing. Administration & Record Keeping: Maintain accurate and up-to-date records of properties, tenants, maintenance requests, and financial transactions. Ensure that all documentation is compliant with legal and regulatory requirements, including tenancy agreements and renewals. Prepare and manage reports related to property inspections, rent payments, and maintenance. Key Skills and Qualifications: Proven experience (at least 2-3 years) in property management, preferably within the lettings sector. Strong understanding of residential property management, lettings regulations, and landlord-tenant law. Excellent organizational skills and the ability to manage multiple tasks and priorities. Strong communication and interpersonal skills, with the ability to build and maintain relationships with landlords, tenants, and contractors. Ability to work independently and use initiative to resolve problems efficiently. Excellent attention to detail and strong administrative skills. Proficiency in property management software, CRM systems, and Microsoft Office Suite. ARLA (Association of Residential Lettings Agents) qualification or equivalent is desirable. A full, clean driving license may be required for site visits and property inspections. Benefits: Competitive salary Opportunities for career progression within the company. Pension contributions A supportive and dynamic working environment. Ongoing training and development opportunities. How to Apply: If you are an experienced property manager with a passion for delivering excellent customer service and managing residential properties, we would love to hear from you.