At CyberSearch, we specialise in recruiting multi-lingual professionals for the fast-paced worlds of cyber security and technology. With years of experience, we pride ourselves on matching the right candidates with the right roles and best companies.
The Role
About the Company
Our client is a Nasdaq-listed software company and the global leader in direct-to-consumer cross-border e-commerce enablement. Since launching in 2013, they have grown rapidly and now support hundreds of global brands—including Hugo Boss, Marc Jacobs, Etam, M&S, Versace, and others—in scaling their international digital commerce operations.
With offices across multiple continents, their platform powers global growth through localization, compliance, logistics, payments, and more.
The Opportunity
As a Post-Sales Solutions Engineer, you will play a key role in delivering a seamless onboarding experience for global retail clients. You will work closely with customers, integration teams, and internal stakeholders to ensure technical alignment and successful deployment of the platform.
This is a client-facing, delivery-focused role that involves guiding customers through onboarding and configuration, answering technical questions, and supporting their integration with third-party systems such as eCommerce platforms, ERPs, and logistics providers. You will not be writing code, but you must have a strong understanding of APIs, webhooks, and system architecture to succeed in this position.
Responsibilities
* Support new clients post-contract through onboarding, configuration, and technical implementation
* Serve as the technical point of contact for customers during post-sales engagement
* Provide best practice guidance on integration, API usage, and platform configuration
* Work closely with Product, Engineering, and Customer Success teams to resolve issues and improve integration efficiency
* Translate customer requirements into actionable technical tasks and ensure alignment with platform capabilities
* Help triage and troubleshoot technical issues in partnership with support and development teams
* Document integration use cases, customer feedback, and support trends to inform product improvements
Pay: £75,000.00-£100,000.00 per year
Benefits:
* Additional leave
* Flexitime
* Life insurance
* Work from home
Ideal Profile
Requirements
* 4+ years in a technical, client-facing role within a SaaS or software environment (e.g., Solutions Engineering, Technical Onboarding, Implementation)
* Strong understanding of APIs, data flows, and system integrations
* Experience working with external clients in a post-sales or delivery capacity
* Ability to communicate technical concepts clearly to both technical and non-technical audiences
* Comfortable managing multiple client projects simultaneously
* Bachelor’s or Master’s degree in Computer Science or related technical field
Additional Information
* Candidates must have existing right to work in the UK, as visa sponsorship is not available
* The company values diversity and is proud to be an equal opportunity employer
Job Type: Full-time
Nice to Have
* Experience with eCommerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud)
* Familiarity with payment gateways, logistics platforms, or ERP integrations
* Fluency in French or additional languages is a plus
What's on Offer?
* Work alongside & learn from best in class talent
* Excellent career development opportunities
* Flexible working options