Sales Support Coordinator
Location: Waterlooville
Type: Full-Time, Permanent
Hours: Office-based, Monday to Friday, 8.30am to 4.30pm and 9:00am 5:00pm
Are you an experienced Sales Support candidate looking to join a well-established and growing business? If you enjoy building strong customer relationships, this could be the ideal role for you.
This position offers the chance to join a company with an excellent reputation for staff retention, a supportive team culture, and long-term stability. You'll play a key role in managing customer accounts, processing orders, preparing quotations, and ensuring a smooth and positive experience for every client.
Key Responsibilities:
* Manage incoming customer enquiries and process orders from business clients.
* Prepare accurate quotations based on customer specifications.
* Process and track orders from start to finish, ensuring accuracy and attention to detail throughout.
* Maintain regular contact with existing customers to build strong, ongoing relationships.
* From time to time proactively contact customers who haven't ordered recently to explore new opportunities.
* Liaise with internal teams, including warehouse and logistics, to ensure orders are fulfilled on time.
* Handle numbers confidently, including pricing calculations, order volumes, and discounts.
* Resolve customer issues quickly and professionally, maintaining a high standard of service.
About You:
* Previous experience in sales support, sales administration, or customer account management is essential.
* Confident handling numerical tasks such as pricing, quotations, and order calculations.
* Professional, confident phone manner, you'll regularly liaise with customers by phone, so clear communication is key.
* Organised and proactive, able to manage multiple tasks and meet deadlines under pressure.
* Strong attention to detail, especially when working with customer specifications and orders.
* GCSEs (or equivalent) in Maths and English required.
Why Join?
* Stable and well-established business with decades of success.
* Excellent job security and low staff turnover, many employees have long-term careers here.
* Supportive, collaborative team culture where your work is valued.
* Comprehensive training and onboarding to help you settle into your role.
Additional perks include:
* Increased holiday with service + birthday off
* Flexible holiday options
* Opportunity to accrue hours for early Friday finishes
* Life insurance & 5% company pension contribution
* Employee Assistance Programme
* Discount shopping scheme
* Casual dress Fridays
Hours:
Monday to Friday, 9:00am 5:00pm and 8.30am to 4.30pm (37.5 hours per week, including paid breaks)
About Rafferty Resourcing:
Rafferty Resourcing is an award-winning recruitment agency specialising in head office recruitment. Were proud to be working with this well-respected business on their search for a Sales Support Coordinator