Restaurant General Manager
About the Job
Reporting to the Area Coach, the Restaurant General Manager (RGM) manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximisation. As an RGM you will be at the heart of our restaurant’s success, performing hands‑on work to train employees, respond to customer service needs, and model appropriate behaviours. This role provides overall leadership through building a culture of recognition while motivating the team toward operational excellence.
The Day‑to‑Day
Build People Capability
* Drive culture, solve problems, resolve conflicts, communicate and motivate to deliver results through others
* Recruit and equip high‑quality operators who deliver great customer experiences
* Build a healthy, robust bench of developed managers and team members
* Lead the performance‑management process for all employees in the restaurant
* Lead by example – be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, Youthful
* Leverage culture and people capability to fuel brand performance
* Provide leadership and coaching, developing managers and team members
Deliver a Consistent Customer Experience
* Ensure complete and timely execution of corporate and local marketing programmes
* Ensure a safe working and customer experience environment by facilitating safe work behaviours of the team
* Control day‑to‑day operations by scheduling labour and ordering food and supplies to meet the needs of a £500k‑£2.0m restaurant with 500–800 average daily transactions
* Meet local health and safety codes, and company safety and security policies
* Drive customer‑focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed service standards
* Utilise insights from customer programmes to elevate the experience and achieve satisfaction targets
* Track, analyse and identify root causes of complaints and lead the team to implement systematic solutions and performance standards
* Build SMART action plans to resolve in‑restaurant issues
* Monitor Speed with Service (SWS) performance and coach unit management teams to meet targets
Grow the Brand, Sales and Profits
* Control Profit & Loss by following cash control and inventory procedures, managing labour, reviewing financial reports and taking appropriate actions
* Maintain equipment, facility and grounds through a preventive maintenance plan based on company standards
* Review and prioritise store capital expenditure requests and establish vendor relationships where scale can be leveraged
* Ensure facilities and equipment meet Taco Bell standards; coordinate upgrades or replacements
* Analyse sales, labour, inventory and controllables continuously and coach on corrective action to hit margin and growth goals
* Work with management to develop and deliver a unit‑specific Annual Operating Plan
Is this you?
* 2‑4 years of operational management experience in QSR or retail with Profit & Loss responsibility
* Basic business math and accounting skills to manage Profit & Loss in the restaurant; strong analytical decision‑making skills
* Strong interpersonal and conflict‑resolution skills
* Good oral and written communication skills with exceptional team‑building capability
* Basic personal‑computer literacy
* Passionate about delivering excellence in food quality, service, cleanliness and speed standards
* Dynamic, energetic and positive leader; self‑starter who drives results and does the right thing for the business
* Provide leadership and coaching for each employee in the restaurant
* Track record of workplace achievement in selecting, coaching and developing managerial staff
* Proven ability to drive customer satisfaction, financial performance and employee satisfaction
Work‑Hard, Play‑Hard: Benefits
We offer a range of benefits and incentives including:
* Competitive pay
* Bonus potential
* Commitment to promote from within
* Training and mentorship programmes
* Reward and recognition culture
* Free meals
* Flexible schedules – day, night, evening and late‑night shifts
* Vacation pay and additional paid time off
* Pension contribution
* Career advancement and professional development opportunities
* Committed to a sustainable future
Salary
Salary Range: £11 per hour to £22 per hour annually + bonus eligibility + benefits.
The above represents the expected salary range for this job requisition. Ultimately, in determining pay we’ll consider location, experience and other job‑related factors.
Equal Opportunity & Accommodations
Taco Bell is proud to be an equal‑opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age or any other protected characteristic.
Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
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