Location: Lurgan Salary: £30,000 per annum Hours: Full-time Shift Pattern: 4 on / 4 off (two days followed by two nights - 6am-6pm / 6pm-6am) What's in it for you When you join Mitie, you become part of a team that values expertise, collaboration, and career growth. Our market-leading benefits package includes: Virtual GP access for you and your household Salary Finance scheme - access up to 50% of earned pay before payday Flexible benefits platform (Choices) to purchase additional holidays, insurance, or tech High street discounts via the MiDeals platform Cycle-to-work scheme Life cover up to 4x your salary Enhanced pension contributions Save-as-you-earn and Mitie Matching Share Plan (with potential free shares) Recognition through our Mitie Stars awards, with monthly prizes and a £10,000 annual top prize Comprehensive training and development opportunities We also consider flexible working requests from day one of employment. About the Role We're recruiting for a Technical Support Specialist to join the MiTec team in Lurgan, providing expert remote support for fire and security systems. This is not a field-based role, it's a customer-facing technical position that involves diagnosing and resolving issues over the phone and via remote access tools. You'll play a key part in reducing the need for engineer callouts by identifying and solving problems quickly and effectively. Working closely with our Customer Service and Scheduling teams, you'll ensure every customer receives a prompt, professional, and high-quality service. Key Responsibilities Provide first-line technical support to customers and engineers by phone and email Diagnose faults on fire and security systems using remote access tools Resolve issues where possible without the need for engineer attendance Escalate unresolved cases to field engineers or relevant teams when required Record accurate information and updates for scheduling and customer teams Prioritise workload to meet service level agreements and contractual deadlines Deliver excellent communication and customer service at all times Support the Service Scheduling Team when required What We're Looking For Essential Requirements Minimum of 3 years' experience supporting fire and security systems (CCTV, Access Control, Intruder, Fire) Strong technical troubleshooting and diagnostic skills Excellent telephone manner and ability to communicate clearly with customers Good understanding of network/IP-based systems Ability to manage workload in a fast-paced environment Customer-focused, professional, and reliable team player Desirable Experience Familiarity with UDL software across Galaxy, ATS, and Intruder Alarm Panels Experience with enterprise-level CCTV systems (e.g. Cathexis) Knowledge of Cash4Windows and enterprise-level Access Control systems Strong understanding of IP/network infrastructure and remote programming Why Join Us This role offers the opportunity to build your career in a technical support environment while helping to keep our customers' security systems running smoothly. You'll receive comprehensive training, development opportunities, and recognition as part of a nationwide leader in facilities management and technology solutions. Interested? Apply today to join Mitie's MiTec team and help us deliver smarter, safer security solutions. Skills: UDL software experience across Galaxy ATS and Intruder Alarm Panels Cash4Windows