**This is a 12 month fixed contract**
WorkWave is seeking a talented Application Consultant to support the implementation of our software and ensure an excellent customer experience. This role is responsible for providing high quality professional services consultancy services to customers, achieving operational outcomes, and maintaining a positive customer experience. In this role, you will proactively support customers and become an expert of WorkWave’s products and services.
WHAT YOU'LL DO
* Implementation of software in line with the contract and statement of work.
* Develop an understanding of each assignment according to defined customer requirements and provide professional and timely advice accordingly.
* Develop customer systems according to the agreed methodology ensuring compliance with company system build and documentation standards when and where appropriate.
* Communicate fully with customers regarding requirements and specifications.
* Support the customer through business change using technology and process improvements.
* Work with the Project Leaders & managers to ensure the successful delivery of a project and highlighting any risks or issues that may impact this.
* Always maintain a high level of governance; ensuring stage gates task lists are completed within the SLA.
* Proactively keep up to date with relevant legislation.
* Maintain knowledge of company products, product releases, services, methodologies, policies, procedures and customers.
* Consistently deliver expert knowledge of WorkWave products and services.
* Identify additional commercial opportunities and communicate to the appropriate level.
* Remain Accountabe for your individual revenue and utilization target and ensuring that these are met in line with the business plan.
* Promote a positive image of WorkWave at all times and maintain the highest standards of professional conduct and personal appearance at all times.
* Comply with all company policies and procedures.
* Undertake any other tasks and responsibilities as reasonably delegated by your Manager in light of skill set and capabilities in order to maximize the company’s goals and objectives.
WHAT YOU'LL BRING:
* 1-3 years consultancy or software implementation experience.
* Excellent communication skills, both written and verbal.
* Excellent interpersonal skills with the ability to quickly develop effective working relationships with internal and external project teams
* High-level facilitation and negotiation skills
* Demonstrable experience of commercial decision making
* Presentation Skills, organizations skills and problem solving skills.
* Timegate, Timegate+, Templa CMS, and/or alternative workforce management software experience required
* Ability to travel to Brierley Hill, our UK office regularly. In addition to traveling to customer sites.
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