Role: Customer Success Manager
Location: Bradford (Hybrid 1-2 days a week in office)
Type: FTC - 12 months
Are you passionate about building strong client relationships and delivering impactful software solutions? My client are looking for a Customer Success Manager to join their team for maternity cover for a 12 month FTC and help their clients achieve their goals through exceptional service and strategic support. There could be a strong possibility of turning permanent depending on workload and other factors.
As a Customer Success Manager, you'll be the trusted advisor for a portfolio of clients ensuring smooth onboarding, successful project delivery, and long-term satisfaction.
You'll:
* Lead onboarding and product adoption
* Manage complex software implementation projects
* Build and grow client relationships
* Identify upsell and cross-sell opportunities
* Collaborate with internal teams to drive customer success
* Monitor performance and customer health metrics
* Handle renewals and contract discussions
* Represent the company at events and webinars
Experience:
1. 1-2 years' experience in project or product management
2. Experience in a fast-paced, software-focused environment
3. Strong communication and stakeholder management skills
4. A proactive, customer-f...