Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
About Us:
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world's toughest challenges.
Location/Division Specific Information:
The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies.
Discover Impactful Work
The Digital Sales Intern supports the growth of the high number of low-revenue customers in the UK. This person will join a team of Digital Account Managers and interns driving growth within this broad customer base across Europe.
What will be your day job?
* Develop and implement a strategy to grow sales within territory while encouraging customers to self-serve on our website.
* Manage daily customer interactions, including responding to quotation requests and handling any issues.
* Contact high-potential customers through phone, video call and social media channels to drive revenue growth:
* Understand customer needs, assess potential sales growth and identify the level of account manager support required.
* Tailor messaging based on industry-specific challenges, business objectives or initiatives.
* Demonstrate how to use our website to find answers and place orders.
* Build up a network of customer contacts for further marketing.
* Collaborate with the Digital Marketing team to prioritise which customers to contact based on their potential for growth or their cost to serve.
* Transfer high-potential customers who need regular account management support to our Inside and Field Sales teams. Proactively engage with the receiving Account Managers to build momentum with the customer.
* Welcome & profile new customers to the business and support their eCommerce experience right from the start.
* Pilot new sales tactics, e.g. using LinkedIn to find and approach prospects, and work together as a team to continue improving our approach.
* Support the eBusiness team to identify, prioritise and solve customer experience issues on our website.
* Maintain a pipeline of opportunities in Salesforce to meet or exceed sales objectives and manage pricing within territory to optimise profitability.
Education:
* Studying towards a Bachelor's degree. Science or Business focus preferred.
Knowledge, Skills, Abilities:
* Problem solving
* Able to demonstrate persistence and overcoming barriers to find success
* Self-directed and goal-oriented
* Excellent communication skills and able to build rapport
* Comfortable approaching new contacts and able to handle rejection
* Digital mindset – able to use technology to maximise impact. Knowledge of how to use social media to grow Sales reach is beneficial.
* Self-awareness and adaptability
* Knowledge of Word, Excel and PowerPoint a must, SFDC preferred
* Travel across Europe (10%), attend regional, national or international meetings