Overview
Veterinary Receptionist (Maternity Leave) role at IVC Evidensia UK — Vale Vets Portishead. The successful candidate will be the first point of contact for clients and the public, providing a professional and knowledgeable impression to promote the Practice and support client confidence.
Responsibilities
* Greet all visitors professionally and courteously.
* Prioritize and promptly answer phone calls.
* Provide clients with clear, professional, and sympathetic information.
* Convert enquiries into appointments to support pet healthcare.
* Efficiently manage the appointment diary.
* Record and follow up on enquiries promptly.
* Accurately input new client details into the system.
* Record relevant information to assist vets during consultations.
* Ensure accurate invoices and handle adjustments.
* Conduct appointment callbacks to ensure customer satisfaction.
* Reschedule missed appointments.
* Educate clients on practice services and promote healthcare plans, pet insurance, and promotions.
* Keep the reception area clean and organized.
* Adhere to practice policies to maintain excellent customer service.
* Take responsibility for personal development through training.
* Contribute to marketing efforts and business success.
* Manage appointments, payments, and end-of-day banking.
* Attend team meetings, dispense medications, and update records.
* Handle clinic emails, paperwork, and stock displays.
* Maintain stock levels and prepare client packs.
* Manage cash, post, messages, and surgery consent forms.
Work pattern
The role requires working 5 hour shifts four days a week and 1 in 6 Saturdays with time off in lieu the following week. Shifts will vary between 8.00am – 8.00pm, so flexibility is essential.
Benefits
* 6.6 weeks annual leave FTE
* Additional annual leave for your birthday
* Enhanced family-friendly policies (maternity/paternity/adoption/shared parental and surrogacy pay)
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits – discounts and cashback with retailers
* Pension scheme
* Discounted staff pet care
* 12.21ph
Seniorities and type
* Seniority level: Entry level
* Employment type: Part-time
Job function and industry
* Job function: Health Care Provider
* Industries: Veterinary Services
Note: This listing may be part of a broader set of related Veterinary Receptionist roles in the area.
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