Caravans Owners Event Manager Department: Caravans Employment Type: Permanent - Full Time Location: Skegness Description About the Role We're looking for a passionate manager to join us at our Skegness Resort as an Owners Events Manager for our caravan village. As an Owners Even Manager you will be responsible for the Pig & Whistle owners' bar & events venue. You'll be vital in helping our guests create smiles - getting stuck in to give them a great on resort experience! Leading the day-to-day operation of the venue, designing and delivering an engaging events calendar. This will be relevant to all owner profiles (families, couples, seasonal owners, long term owners), working closely with the entertainment team to source and schedule suitable acts. Along with driving commercial performance, whilst maintaining and growing owner satisfaction. Safety and legal requirements are paramount, making sure brand standards are adhered to and health & safety along with food standards are always followed. Training team for the bar and floor areas, maintaining a high-quality service for our guest's experience. Identifying and delivering commercial opportunities such as themed nights, ticketed events, pre booked packages. Manage stock control, wastage and variance investigations. Product Knowledge will be key, along with great team management. As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We are looking for an individual with prior experience in a F&B and/or Bar management, with strong experience of being guest and customer-facing and dealing with a range of queries and sometimes complaints directly. You should be passionate about leading and developing a team and supporting people through regular 121's and coaching. Delivering an amazing experience to our guests is the most important part of this role, so you should be passionate about every interaction and should seek opportunities to improve this wherever possible. You should have experience of managing rotas based on fluctuating guest volumes, experience in working with multi-skilled team to support other areas of the business based on guest demand. You should be able to demonstrate experience of leading teams to success, to include proficiency in managing performance, coaching team, delivering team training, setting standards and role modelling this behaviour, problem solving & feedback and able to manage multiple priorities and can adapt quickly to changing requirements.