You will be responsible for overseeing the full tenancy progression process from when the offer is agreed to the key handover ensuring that every step complies with the government regulations, plus all correspondence with tenants and landlords will be professional, leaving them reassured and satisfied with the entire process. Also, you will be an assistant to our Senior Property Manager, helping with day-to-day property maintenance issues. Key Responsibilities: Full tenancy progression from let agreed to key handover Overseeing the referencing of tenants and drafting tenancy agreements Managing our e-signature platform for tenancy agreements Liaising with tenants and landlords throughout the process Booking compliance-related services (Gas Safety Certs, EICRs, EPCs, Right to Rent checks, inventories, professional cleans, furniture orders, etc.) Registering deposits and sending welcome letters Handling tenant and landlord queries for Let Only properties Ensuring full legal compliance for every deal Working closely with our Lettings, Finance, and Property Management teams Managing any required pre-tenancy works to ensure smooth handovers Notify utility suppliers when tenants move in or out to terminate or initiate contracts Assisting with day-to-day property management issues, and being the second in line to liase with our managed tenants and landlords should our Senior Property Manager be unavailable What Attributes Are Essential For This Role? You should be: Highly organized, with an excellent attention to detail A strong communicator, who thrives in a team environment Proactive and solutions-focused with a can-do attitude if you feel that any of our processes can be streamlined, then speak up we are always looking for ways to work smarter!