Overview
Leading a small team, you will ensure that your colleagues are trained, confident and competent to deliver warm welcomes, lasting goodbyes, and everything in between. You will act as a brand ambassador and ensure that your team deliver the highest levels of customer service and leave a lasting positive impression on our guests.
Responsibilities
* To assist with implementation of service standards for reception ensuring a high and consistent level of service is given to all guests.
* To assist with implementing training and coaching of the service standards to Front Office team.
* To ensure service to guests is engaging and proactive.
* To ensure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
* To review customer satisfaction levels in Front Office and action issues from feedback promptly.
* To ensure current brand standards are delivered consistently e.g., Check-in / Check-out, Premier Guests, Arrival Procedures, and voucher sales.
Benefits
* Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
* Health, Wellness and Wellbeing incentives
* Digital fitness programmes
* Nutrition guides and recipes
* Self-Guided meditation
* Wellbeing podcasts
* Champneys experiences (such as an overnight stay or an ultimate spa day experience)
* App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
* In house social media connecting our Champneys Family
* Employee Assistance Programme, offering counselling sessions and legal advice if required
* Other perks such as shopping discounts and financial support
* Motivating, rewarding and engaging colleague events
* Discounted stays for you, your friends and family at any of our properties
* Complimentary Spa Day on completion of your probationary period
* 50% discount on all Champneys products
* Great discounts on our partner products Elemis and Clarins
* Discounted membership to our exceptional health clubs
* Merlin Entertainments Attraction
* Introduce a friend incentive
* Long Service celebrations
* Free parking [Hotels and Resorts only]
* Professional Uniform
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