Job Overview
We are seeking a Cleaner who will deliver excellent service standards while meeting Service Level Agreement (SLA) requirements and adhering to agreed cleaning schedules.
In this role, you will ensure that offices and accommodation areas are kept clean, well maintained, and in safe working order, in line with all agreed SLAs. You will develop a strong understanding of the areas to be cleaned, the required cleaning schedules, and the correct use of all cleaning equipment and chemicals on the premises, while strictly following Health and Safety requirements.
You will be required to work effectively as part of a team, while also demonstrating the ability to work independently using your own initiative. The role involves building positive and productive working relationships with customers, delivering excellent customer service, and actively seeking opportunities to improve service delivery and exceed expectations continuously.
Key Responsibilities
1. Ensure all cleaning equipment is kept clean, well-maintained, and in safe working order
2. Complete cleaning tasks in accordance with agreed schedules and SLA requirements
3. Develop and maintain knowledge of designated cleaning areas, equipment, and chemicals used
4. Adhere to all Health and Safety procedures and complete mandatory training as required
5. Work effectively both independently and as part of a team
6. Deliver a high standard of customer service at all times
Qualifications & Skills Required
7. Ability to communicate and read basic English
8. Previous cleaning experience is desirable but not essential
9. Flexible and proactive approach to work
10. Open, honest, self-motivated, and determined attitude
11. Reliable, hardworking and professional in appearance and conduct
Security & Compliance Requirements
12. Compliance with Mitie's information security procedures is required, including proactive risk reporting and escalation of security incidents
13. MOD security clearance and DBS Standard checks are mandatory
14. To meet national security vetting requirements, applicants will normally need:
15. 5 years' UK residency for Security Clearance (SC)
16. 3 consecutive years of employment history
17. Proof of the right to work in the UK is essential
18. Less than 6 points on your driving licence
Benefits
19. No shift work
20. Competitive salary and benefits package.
21. A company van, fuel card, and mobile phone provided.
22. Approved company workwear is supplied and required to be worn.
23. 25 days of holiday per year, plus UK bank holidays.
24. Career development and training opportunities within Mitie's facilities management services.
About the company
Mitie is a business of 77, colleagues making us the UK's leading facilities management company. Mitie's vision is to work together to deliver the exceptional, every day. It is a commitment we make to our customers day in, day out. We are built on integrity and trust. We always go the extra mile to get the job done.
We champion diversity and inclusion and have six employee networks offering supportive spaces for military veterans, parents and carers, LGBTQ+, women, disabled colleagues, and for all races and ethnicities. Mitie has a comprehensive and practical approach to achieving net zero carbon. A wide variety of benefits are available to employees, including additional leave purchase, Give as You Earn, Salary Finance, Save as You Earn, Share Incentive Plan, Cycle to Work, purchase of private medical cover, life cover, technical equipment, childcare vouchers, and more. A reward and recognition scheme are in place and a wide variety of high street discounts are available to claim. There are career pathway opportunities, such as workplace apprenticeships and leadership development programmes, and an offer is made to ‘give back' to the community during paid time. Please ask more about these benefits at interview.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Gautam at .