2nd Line IT Support Engineer
Leeds, LS15
£32,000 – £35,000 + training + bonus + perks
Our client is a growing Leeds-based MSP with a loyal client base and a reputation for going the extra mile. They’re all about great service, teamwork and continuous improvement — and they’re looking for a talented 2nd Line IT Support Engineer to join the journey.
What You’ll Do:
You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including:
Delivering mainly 2nd line technical support with professionalism and pace
Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.)
Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more
Managing tickets and resolving issues within SLAs
Maintaining accurate client and system documentation
Recommending improvements and contributing to IT projects and rollouts
What You’ll Bring
You’re confident, curious and customer-focused, with:
Experience of working as an Engineer within the MSP space is preferred
Strong hands-on experience with Windows 10/11 and macOS
Solid understanding of LAN/WAN/Wi-Fi networking
Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP
Experience with Office 365 and Azure- Google Workspace and AWS a bonus
Microsoft 365 Fundamentals certified (or similar) preferred
Why Join?
Supportive, close-knit technical team
Real responsibility and client contact
Ongoing training and certifications
Annual bonus, staff treats, and regular team lunches
If you’re ready to take the next step and make a genuine impact in a collaborative, growing MSP — apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy