Location: Hybrid/Croydon
Salary: London - £29,156 - £36,445 per annum / National - £26,665 - £33,332 per annum
Hours: 36 per week (2-week rota, details below)
Contract Type: Permanent
Are you committed to delivering excellent customer service?
If you have a proven track record in delivering positive outcomes for customers and an ability to manage customer expectations with excellent communication skills, then this could be a great opportunity for you to join our Customer Service Sales team.
With experience using telephony and CRM systems, you'll be responsible for delivering high-quality inbound and outbound services through various channels, including telephony, postal mail, email, web services, and self-service portals.
You'll take ownership of customer enquiries and handle them effectively, proactively, and positively, ensuring that accurate information is provided and that inquiries are managed efficiently in accordance with targets.
Using your excellent organisational skills and ability to prioritise your own workload, you'll carry out a range of administrative tasks whilst communicating with customers and liaising with colleagues as required. Looking after customers who are interested in purchasing a property, discussing options and providing them with accurate and helpful guidance will be at the forefront of your role. With experience of working in a fast-paced or sales-relat...