My client a professional services firm are looking to hire an Operations Manager on a 12 month fixed term contract.
In this role you will have line management responsibilities for 4 members of staff and will be serving as a key leader responsible for driving efficiency, continuous improvement, and delivery of exceptional service across all financial, operational, HR and technology processes and systems.
Your main responsibilities will include:
Work collaboratively with senior stakeholders to make informed, strategic decisions to ensure the companies operational processes keep pace with the market.
Own and drive the global operational strategy and take accountability for achieving efficiency and process improvement targets
Oversee and drive data accuracy and quality assurance in client, sales and talent databases and reporting across the business
Manage and implement the adoption of new applicant tracking system and a new CRM
Design frameworks for measuring and tracking operational success, including KPIs, to drive continuous improvement and alignment with business objectives
Oversee financial reporting,
Oversee the full 360 billing process
Build, mentor and lead a high-performing operational team
Ownership of end-to-end operational processes involved in supporting the full employee lifecycle of staff
Oversee end-to-end onboarding workflows
To carry out this role you must have:
Experience in the legal, professional services or recruitment sectors
proven ability to manage and implement bespoke operational processes in a fast-paced, client-facing environment, ideally within the legal or professional services sector
strong track record of handling complex workflows with minimal standardised elements, demonstrating agility and a 'hands-on' approach to problem-solving