Join to apply for the Field Service Engineer role at Ing.-Büro per|con|pro Training and consulting for the project propelled economy
We are looking for a Field Service Engineer to be based from our Horsham depot, covering the South Coast.
The focus of this role is to ensure we deliver a first class service to both internal & external customers, actively seeking revenue opportunities and discussing them with customers, Customer Support Representatives and your Line Manager.
Responsibilities
* Service and repair Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
* Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
* Work in line with quotations and time guides, highlighting to management where additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports and timesheets in real time providing comprehensive details of the work undertaken.
* Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
* Able to work overtime as and when required and to honour reasonable call out requests.
* Attend any relevant product or systems training courses.
Requirements
Knowledge, Skills, And Experience
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
* Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
* Ability to communicate efficiently with colleagues, management and customers.
* Work with a cost conscious mindset to ensure maximum profitability.
* Ability to problem solve and high level of diagnostic skills.
* Confident using computer systems and outlook.
* High levels or attention to detail.
* Conscientious in all aspects of the job.
* Highly responsible, reliable, honest and trustworthy.
* Ability to understand technical literature/systems.
Desirable
* Experience of Welding and Fabrication.
Benefits
Taking Care of You
* Health Cash Plan Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
* Free Physio Access Speak to a physio by phone or video.
* 24/7 GP Service Private GP access anytime.
* That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits.
Life Outside of Work
* Enhanced Sick Pay Extra support when you’re unwell, meaning you can rest a little easier while you recover.
* Family Leave Enhanced maternity, paternity and adoption leave.
* IVF Support Paid time off for treatment and appointments.
* Retirement Support Enjoy bonuses and phasedown days when it’s time to retire.
Financial Extras
* Pension We match your contributions up to 5%.
* Car Leasing Salary sacrifice schemes through Tusker or Octopus.
* Cycle to Work Save on a new bike and accessories.
* Discounts Platform Save on groceries, holidays, shopping and more.
Seniority level
Entry level
Employment type
Contract
Job function
Repair and Maintenance
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