Office Administrator
Rate: £16 per hour
Contract Length: 3 Months
Location: Whitley – Full Time Office Based
HSBC is seeking a proactive and organised Office Administrator to support day-to-day administrative operations within a busy financial services environment. This is an excellent opportunity for an experienced administrator or customer service professional who thrives in a fast-paced setting and is passionate about delivering high-quality support.
The successful candidate will play a key role in ensuring smooth operational processes, maintaining accurate records, supporting colleagues, and providing excellent service to both internal and external customers.
Key Responsibilities
* Printing account information and distributing documentation to customers or internal departments where required
* Investigating and resolving administrative issues, escalating where appropriate in line with company procedures
* Supporting the onboarding and training of new team members and assisting with cross-team collaboration
* Building and maintaining positive working relationships across the business
* Supporting team objectives and assisting colleagues to achieve operational goals
* Maintaining accurate records and ensuring all procedures and compliance standards are followed
* Taking ownership of customer interactions and aiming to resolve queries at the first point of contact
* Managing workload effectively and prioritising tasks to meet deadlines
Skills & Experience Required
* Previous experience within an administrative and/or customer service role, ideally within a financial services environment
* Strong working knowledge of Microsoft Office packages including Excel, Word, and PowerPoint
* Excellent communication skills with a professional and structured approach
* Strong organisational skills with the ability to manage competing priorities
* Proactive attitude with a focus on continuous improvement and attention to detail
* Ability to work collaboratively within a team environment and support the development of others
If you feel you have the relevant experience and would like to hear more about this opportunity, please contact: