Complaints AdvisorLocation: South west London Teddington with flexibilitySalary: 34,767 per annumWho were looking for Download full job description here If things go wrong with our service, we always do our best to put things right. Sometimes, things dont always go to plan: which is when our complaints team steps in. Managing and investigating customer complaints, youll use your brilliant communications skills to build relationships and reach resolutions. Youll use your energy, knowledge and enthusiasm to understand where things have gone wrong, showing empathy to the customer and creatively finding a way to put things right.Knowing your role, systems and service inside out, youll identify the best ways for us to help our customers. Youll use your influencing skills across other teams and drive innovative solutions ensuring that we resolve issues quickly and our customers never have to tell us twice about the same thing.Were looking for someone who role models our behaviours and skills and takes personal accountability for delivering great customer service. Youll be naturally curious, always looking for ways to improve customer service and reflect our brand personality consistently.When we're hiring, we look for people who connect with our KOSMIHC values: We know our stuff We make it happen We careFeel a connection? If this sounds like you, click on apply now**We reserve the right to close the vacancy early if we receive a large number of responses. If it interests, you please apply ASAP to avoid disappointment**