Reservations Manager – New Opening | Boutique 5★ Country House Hotel
An exciting opportunity has become available for an experienced Reservations Manager to join the opening team of a boutique 5-star country house hotel. This role will be central to establishing a seamless and highly personalised reservations experience across both rooms and restaurant bookings ahead of launch.
Set within picturesque countryside surroundings, the hotel will deliver luxury hospitality with an intimate and guest-focused approach. The Reservations Manager will play a key role in maximising revenue, enhancing the guest journey, and ensuring every reservation is handled with precision and care.
What the Role Involves
* Managing all room reservations operations for the hotel
* Overseeing restaurant reservation enquiries and coordinating closely with the F&B team
* Building and implementing reservations procedures and service standards pre-opening
* Ensuring all guest enquiries are handled professionally, efficiently, and with exceptional attention to detail
* Maximising room occupancy and revenue through effective yield and upselling strategies
* Monitoring booking trends, pace reports, and forecasting performance
* Maintaining strong communication with Front Office, Sales, and Restaurant teams
* Managing online travel agents, booking platforms, and distribution channels
What is Required
* Previous experience in a Reservations Manager or senior reservations role within a luxury hotel environment
* Pre-opening experience highly desirable
* Strong understanding of revenue awareness and reservations systems
* Excellent communication and organisational skills
* A proactive and detail-oriented approach with strong commercial awareness
* Ability to manage multiple booking streams in a fast-paced environment
* Experience working with PMS and reservations platforms
* A genuine passion for guest service and luxury hospitality
What is on Offer
* The opportunity to join an exciting luxury hotel opening from the beginning
* A key operational role with real influence on the guest experience and commercial success
* Competitive salary and performance-related incentives
* Potential staff accommodation
* Excellent career development opportunities within a growing hospitality portfolio
* Staff benefits including dining and wellness experiences
Why Apply?
This is an opportunity to help shape the reservations experience for a new luxury destination, balancing exceptional guest service with commercial performance. Ideal for a hospitality professional who thrives on organisation, attention to detail, and creating memorable first impressions before guests even arrive.
Interested in being part of a landmark opening?
Apply now to join the team behind one of the most exciting new luxury hospitality launches.