Customer Voice and Engagement Business Partner Salary: £44,043 - £47,634 ( Please note, this role is currently subject to a job evaluation review) Hours: 37 hours per week Location: Wolverhampton, with home working as part of a flexible working arrangement, agreed with the manager. Job Type: Permanent Overview: We have an exciting opportunity for a people‑focused Business Partner to join our Communications & Engagement team. This is an influential role focused on customer and community engagement, ensuring customer voices are heard, valued and used to shape and influence service delivery across Wolverhampton Homes. You will work in partnership with services across the organisation, lead a team of Resident Engagement Officers, and co-ordinate delivery of our engagement framework in line with regulatory expectations and direction and input from our Shareholder, the City of Wolverhampton Council. Key Responsibilities: Lead a meaningful, strategic approach to customer and community engagement across Wolverhampton Homes Act as a trusted business partner, ensuring customer insight influences service design and improvement Lead, support and develop the Resident Engagement Officers to deliver inclusive, impactful engagement Build strong relationships with customers, tenant groups, communities, internal and external stakeholders Coordinate engagement activity, consultations and events that respond to customer and community needs Analyse feedback, insight and data to identify themes, trends and opportunities for change Champion inclusive engagement and support compliance with tenant voice and regulatory expectations About you: Are you passionate about meaningful customer and community engagement, with a track record of ensuring customer voices genuinely influence decisions? Do you have the confidence, credibility and gravitas to build trusted relationships, challenge constructively, and influence services? Can you connect insight, themes and trends to wider organisational and regulatory priorities, balancing strategic thinking with practical delivery? Are you able to convey and clearly articulate themes, trends and information in a way that supports positive customer understanding and effective business communication? Our organisation: We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place. Equality and Diversity: We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums. Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply. We reserve the right to close this advert prior to the advertised closing date, should a large number of applications be received. Reports To: Communication and Engagement Manager Closing date: 11 May 2026 Interview dates: 18 May 2026 Contact for an informal discussion / more information: Jenny Billingsley – Communication and Engagement Manager Jenny.Billingsley@wolverhamptonhomes.org.uk Contact for any queries regarding your application: Katie Dugmore – Talent Attraction and Resourcing Specialist – 07891059145 Attached documents Customer Voice and Engagement Business Partner JD.pdf