* Fair pay for all – We are dedicated to aligning our pay rates with the real Living Wage, so our pay rate is £24,570.
* Full Time Permanent Contract
* Office based with flexible working options available
We are NST
We've been creating school trips in the UK, Europe and worldwide which educate, inspire and enable children to develop a sense of independence for over 50 years. Our educational experiences have lasting, positive impacts to expand horizons and unlock potential.
But that's not all… we're part of something bigger. We're powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us?
Make a difference as a Tour Services Consultant
Join our Tours Division and help make unforgettable experiences happen
We're looking for someone who's organised, detail-driven, and passionate about great service to support our Tour Support team. You'll play a key role in making sure all travel documentation is spot-on - from the moment a booking is made right through to post-travel follow-up. Whether it's helping customers get ready for their trip or making sure suppliers have everything they need, you'll be part of a team that keeps everything running smoothly and professionally. If you love working behind the scenes to make big adventures happen, we'd love to hear from you
Is this you?
* You've got solid experience in admin and love keeping things organised.
* Your communication skills shine — whether it's chatting with a customer or producing client documentation.
* You're a multitasker who thrives on juggling priorities and keeping everything on track.
* You're passionate about delivering brilliant customer service and happy to flex to meet their needs.
* Accuracy is your thing — you've got a sharp eye for detail.
* You're a natural problem solver with a positive, "let's make it happen" attitude.
* You bring great energy to team projects and meetings, always ready to contribute.
A place to thrive
We value excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.
No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.
Fair pay and benefits for all
* Happy holidays - 20 days annual leave, which accrues with length of service up to 30 days (+ bank holidays). You'll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave
* Paid time-off to volunteer your time to worthwhile causes.
* 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
* Access to our financial wellbeing platform for financial assistance if you need it
* Big savings and exclusive perks at 100s of high street retailers
* PGL discounted holidays and 20% discount in all our on-site shops
For any enquiries specific to this role, please email
We hire the best talent and value a diverse team; so we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need.
However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.
Job Types: Full-time, Permanent
Pay: £24,570.00 per year
Benefits:
* Employee discount
Application question(s):
* What motivated you to apply for the Tour Services Consultant role at NST, and what interests you about working in this position?
Work Location: In person