Working for Cheltenham Peripheral Primary Care Network (PCN), you will be based in one of our 5 GP Practices who collectively care for 54,000 patients. Our GP Practices wrap around the edge of Cheltenham town extending in the south from Leckhampton around to Bishops Cleeve and Winchcombe.
The PCN is determined to meet the challenges of modern primary care by working innovatively and growing our multi-disciplinary team to provide a holistic approach to our patient population. The PCN team already includes; Social Prescribing Link Workers, Care Co-ordinators, Clinical Pharmacists, Phyiscian Associates, Pharmacy Technicians and a Mental Health Nurse.
The PCN is looking to recruit a team of innovative GP Assistants who will be deployed to work alongside the team in our busy practices. This is an exciting new role that is designed to support our GP's and the smooth running of clinics. Successful post holders will be supported to complete an accredited Health Education England training programme and achieve a formal certification.
Main duties of the job
A GPA will support the GP(s) smooth running of clinics by performingthe more routine administration and clinical tasks on behalf of the GP freeingup their time to focus on the patient.
The main responsibilities and duties of the GP Assistant role will be tailored based on level of skill and experience and may include all or some of the duties listed in the job description.
This role is new and provides an opportunity to work with GP's to develop this role and improve the experience for both the patient and Staff members in a busy clinic. It may call on the use of both clinical knowledge and efficient administrative skills enabling a smoother more efficient pathway.
Experience and a strong desire to work in primary care is essential.
About us
Cheltenham Peripheral PCN is made up of Cleeveland Medical Centre, Leckhampton Surgery, Sixways Clinic, Stoke Road Surgery and Winchcombe Medical Centre.
Job responsibilities
Job Summary
The role of GP assistant may include some or all of these duties depending on the exprience and skills of the individual.
Duties
Sortingall clinical post and prioritising for the GP in terms of actions. Signposting some post to others such asclinical pharmacist etc.
Extractingall information from clinical letters that needs coding and adding to notes
Arrangingappointments, referrals, tests and follow up appointments of patients
Completingbasic (non-opinion) forms and core elements of some forms for the GP toapprove and sign such as insurance forms, mortgage, benefits agency forms etc
Explainingtreatment procedures to patients
Helpingthe GP liaise with outside agencies e.g. getting an on call doctor on thephone to ask advice or arrange admission while the GP can continue with theirconsultation(s)
Supportthe GP with immunisations/wound care
Confidentiality
* In the course of seekingtreatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters. They do so in confidence and have theright to expect that staff will respect their privacy and actappropriately
* In the performance of the dutiesoutlined in this Job Description, the post-holder may have access toconfidential information relating to patients and their carers, practicestaff and other healthcare workers.They may also have access to information relating to the Practiceas a business organisation. All such information from any sourceis to be regarded as strictly confidential
* Information relating to patients, carers, colleagues,other healthcare workers or the business of the Practice may only bedivulged to authorised persons in accordance with the Practice policiesand procedures relating to confidentiality and the protection ofpersonal and sensitive data
Health& Safety
The post-holder will assist in promoting and maintaining theirown and others health, safety and security as defined in the Practice Health& Safety Policy, to include:
* Using personal security systemswithin the workplace according to Practice guidelines
* Identifying the risks involved inwork activities and undertaking such activities in a way that managesthose risks
* Making effective use of trainingto update knowledge and skills
* Using appropriate infectioncontrol procedures, maintaining work areas in a tidy and safe way andfree from hazards
Equalityand Diversity
* Actingin a way that recognizes the importance of peoples rights, interpretingthem in a way that is consistent with Practice procedures and policies,and current legislation
* Respectingthe privacy, dignity, needs and beliefs of patients, carers andcolleagues
* Behavingin a manner which is welcoming to and of the individual, isnon-judgmental and respects their circumstances, feelings priorities andrights.
* Actingin a way that recognizes the importance of peoples rights, interpretingthem in a way that is consistent with Practice procedures and policies,and current legislation
* Respectingthe privacy, dignity, needs and beliefs of patients, carers andcolleagues
* Behavingin a manner which is welcoming to and of the individual, isnon-judgmental and respects their circumstances, feelings priorities andrights.
Personal/ProfessionalDevelopment
* Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development
* Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertakingsimilar work
* Attendall relevant annual updates
* Informthe lead GP of any concerns regarding GPA role and any professionaldevelopment needed
* Beaware of own professional boundaries and what to do when you havereached them
Quality
The post-holderwill strive to maintain quality within the Practice, and will:
* Alertother team members to issues of quality and risk
* Workto practice protocols
* Assessown performance and take accountability for own actions, either directlyor under supervision
* Contributeto the effectiveness of the team by reflecting on own and teamactivities and making suggestions on ways to improve and enhance theteams performance
* Workeffectively with individuals in other agencies to meet patients needs
* Effectivelymanage own time, workload and resources
Communication
The post-holder should recognise the importance ofeffective communication within the team and will strive to:
* Communicateeffectively with other team members
* Befamiliar in all mediums of communications such as email, tasks,telephone etc
* Communicateeffectively with patients and carers
* Recognisepeoples needs for alternative methods of communication and respondaccordingly
* Communicateeffectively to outside agencies
* Communicateclearly with their lead GP
Contributionto the Implementation of Services
Thepost-holder will:
* ApplyPractice policies, standards and guidance
* Discusswith other members of the team how the policies, standards andguidelines will affect own work
* Participatein audit where appropriate
Person Specification
Experience
* Experience of working in general practice/primary care.
* Administrative experience and good organisational skills.
* Knowledge of Clinical Coding,
* Experience of System One or other Primary Care Patient System
* Knowledge of referral processes within primary care
Qualifications
* Grade A-C in GCSE Maths & English, or equivalent.
* Ability to understand the need to always maintain confidentiality and data security.
* Ability to work in a team as well as being comfortable working independently.
* Excellent communication skills and empathy with patients.
* Demonstrates values and behaviours that promote collaborative working.
* Able to apply confidentiality, tact and diplomacy in conducting the duties required of this role.
* Care Certificate.
* Competence in full Health Care Assistant Duties.
* Qualified to NVQ level 3 in Administration or Health Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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