Job Advert: We are recruiting for a Service Operations Manager for one of our services in Bangor (Northern Ireland). About the Team and the Role Provide leadership for high-quality, person-centred services for adults with learning disabilities, autism and behaviours of concern, delivering measurable outcomes. Direct and coordinate a multidisciplinary workforce to deliver integrated, holistic support. Embed Positive Behaviour Support and trauma-informed practice across services, ensuring consistency and measurable reduction in restrictive practices. Own regulatory compliance (e.g. RQIA) and internal governance through scheduled audits, quality reviews, action plans and continuous improvement cycles. Manage budgets, staffing models and resource allocation to ensure safe, efficient and financially sustainable operations. Build a high-performance culture through supervision, coaching, reflective practice and continuous improvement. Lead safeguarding, risk management and crisis response, ensuring proportionate risk assessments, and timely escalation and reporting. Act as key liaison with families, commissioners and partner agencies, representing the service, negotiating solutions and advocating for people supported. What you will bring to the role (Essentials) Substantial leadership experience managing supported living or care services for individuals, with clear accountability for quality and performance. QCF Level 5 in Health and Social Care Management or a NVQ Level 5 in Health and Social Care, and relevant experience to be Registered Manager. Eligible for NISCC registration and able to obtain Enhanced AccessNI clearance. Advanced knowledge of Positive Behaviour Support and trauma-informed approaches, with a track record of embedding these frameworks at service level. Excellent communication, judgement and problem-solving skills, with evidence of sound decision-making under pressure. Demonstrated capability in people management, including supervision, performance management, workforce planning and professional development. Proven competence in financial stewardship and resource planning, delivering services within contractual, regulatory and organisational parameters. Strong expertise in safeguarding, risk assessment and incident management, including investigation, analysis and implementation of corrective actions. Thorough understanding of regulatory standards (e.g. RQIA) and quality assurance, including audits, governance reporting and readiness for inspection. Clean Driving Licence would be preferrable. To be considered for this role you will need to hold following qualification: Professional social work qualification and registered on the appropriate part of the Northern Ireland Social Care Council (NISCC) register, without condition; or (b) a first level registered nurse on the appropriate part of the Nursing and Midwifery Council register; or (c) allied health professions registered with the Health Professions Council and: A minimum of four years work experience in any health or social care setting with one or more of the service user groups supported by the agency. At least two years of this experience must be in a relevant operational management capacity in a health and social care setting OR A QCF Level 5 Diploma in Leadership for Health and Social Care Services (Adults Management) Wales and Northern Ireland and: A minimum of five years practice experience in any health and social care setting with one or more of the service user groups supported by the agency which must include at least two years relevant experience in an operational management capacity in a health and social care setting. Skills: Management Experience QCF Level 5 Health & Social Care Benefits: Laptop Mobile Phone Paid Holidays