Job Title: Senior Business Analyst
Location: Newcastle, UK
Job Type: Full-time contract, 12 Months
Work Model: Hybrid (60% onsite)
Summary:
The multidisciplinary teams are organised around delivering our mission and priorities. These are:
• to create a user-centred, empathetic end-to-end service at the heart of Dept.;
• to provide the means of paying compensation to those eligible; and
• to iterate our service through starting small and scaling fast, through a test and learn approach.
• As a Senior Business Analyst in Dept., you will be working at pace working with a multi-disciplined team to conduct analysis that allows us to meet user and business needs
• You will undertake research and analysis to understand how a Dept. works, considering the people, organisation, processes, information, data and technology.
• You will identify areas for improvement, explore feasible options, analyse the effects of change and define success measures.
• You will identify and elaborate user and business needs to enable effective design, development and testing of services and business change.
• You will ensure new products and services meet business and user needs, and are aligned with organisational goals.
• You will understand any business and policy constraints that need to be considered, and assess the implications
Responsibilities:
• Helping to define required capabilities and support organisational changes to create and implement operating models that meet business objectives;
• Identifying opportunities to improve business performance within a project or programme;
• Advising on the approach to identify, investigate, analyse and communicate complex business problems and opportunities within a project or programme;
• Ensuring solutions align with business goals and objectives, and business / user needs, and achieve the required outcomes and expected benefits;
• Ensuring your proposed solutions align with organisational vision and strategy.
Required skills, knowledge, and experience:
• Significant experience of working at Senior Business Analyst level in a digital environment;
• Ability to horizon scan and gather intelligence to understand any business and policy constraints that need to be considered, and assessing the implications;
• Strong communication skills, with the ability to build long-term strategic relationships including where there may be conflict or competing priorities;
• The ability to identify issues or opportunities and see them through to resolution, influencing stakeholders and managing relationships effectively throughout;
• Experience of working with limited direction to translate business drivers, goals and constraints into business objectives;
• Experience of working in multi-disciplinary teams, using agile or other project methodologies;
• Knowledge of different methodologies and of helping teams to adopt a range of Agile tools and techniques to undertake business analysis;
• Experience of managing communities of practice activities, also encouraging and supporting Business Analysts learning and development.