Overview
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Job Title: Manager - Customer Relations
Job Description Summary
The Customer Relations - Manager position will include to achieve the timely and efficient delivery of Customer Relations services to client staffs in Noida, India in support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below
Job Description
Major Responsibilities
* Preparation of Daily report, MIS (Monthly Management System, MMR, QBR).
* Assisting client on collating and preparing presentation.
* To discuss and assist facility manager on monthly basis on the vendor performance matrix.
* To take care of visitors to the office premises by receiving and guiding them properly in the manner as set out by FM.
* To keep and revise the existing contracts with different vendors.
* To liaise with vendors on contract renewal.
* To compare, evaluate and recommend vendors.
* Ensure submission of MMR before 7th of every month for the previous month.
* Ensure Daily/weekly reports are submitted to client on time.
* Sending calendar invites to respective stakeholders for MMR, QBR etc.
* Taking the MOM during meetings.
Skills Required
* Excellent communication skills both orally and in writing
* Excellent interpersonal skills
* Very good presentation skills
* Ability to prioritize and plan effectively
* Awareness of different media agendas
* Should be very creative.
Qualification
* Graduation
Work Experience
* Minimum 3-6 Years
Compensation: Commensurate with market
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live, working at Cushman & Wakefield means you will benefit from
* Being part of a growing global company;
* Career development and a promote from within culture;
* An organization committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”
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